Membership Services Representative (Membership)

Who We Are

SAG-AFTRA is the iconic American labor union that represents approximately 160000 media -AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages working conditions health and pension benefits. We preserve and expand members work opportunities vigorously enforce our contracts and protect our members against unauthorized use of their work.

What Youll Do

ESSENTIAL DUTIES & RESPONSIBILITIES:

(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)

• Accept semi-annual dues payments.
• Process membership applications and initiation fees.
• Answer telephone written and email inquiries from performers pertaining to membership eligibility and member status.
• Creates basic correspondence by using current templates.
• Updates computer records and maintains files managed by the Membership department.
• Process work clearance requests (written and verbal).
• Answer follow-up telephone inquiries from casting/production companies and/or members/performers pertaining to work clearance.
• Prepare Station 12 confirmation forms for filing.
• Prepare documents for Documentum; completes scan cover sheets and batch sheets.
• Performs other duties as assigned.

What Youll Need

REQUIRED KNOWLEDGE SKILLS & ABILITIES:

(The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation using some other combination of skills and abilities.)

• MS Word Excel and software applications; strong spelling grammar proofreading and typing skills (35 wpm minimum)
• Professional articulate telephone manner.
• Excellent customer service skills.
• Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful strategic and collaborative relationships with people from diverse backgrounds both internally and externally.
• Have an understanding and awareness of worker rights impacting SAG-AFTRA members.
• Hold yourself and others accountable for a high level of performance and integrity.
• Capable of taking direction from more than one supervisor.
• Ability to work independently and as part of a team.
• Well organized and detail oriented with excellent follow through skills
• Ability to communicate effectively in English both verbally and in written form.
• Able to prioritize daily workload in high pressure environment while dealing with high call volume.
• Flexibility and adaptability to changes in workload and differing work styles of direct supervisors
• Must be able to work in a challenging environment where constructive feedback from others is encouraged.
• Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRAs sole discretion.
• Must be available and willing to work extended hours per day or per week (and/or overtime for applicable non- exempt positions) including weekends and holidays as SAG-AFTRA determines is necessary to meet its business needs.
• Must be available and willing to travel to such locations and with such frequency as the SAG-AFTRA determines is necessary or desirable to meet its business needs.

MINIMUM QUALIFICATIONS:

Education/Experience

• High school diploma or equivalent
• Customer service experience is required.

Certificates licenses and/or registrations:

• N/A

TESTING REQUIREMENTS:

• Basic skills- Math Spelling Grammar and filing passing score: 76%
• Typing 35 wpm
• Word and Excel tests (basic and intermediate) passing score: 76%

PHYSICAL REQUIREMENT/WORK ENVIRONMENT:

Unless otherwise stated the work environment is normal and absent of disagreeable elements. (Please note: do not alter the percentages instead apply physical description to appropriate percentage)

Regularly (67-100%) Sitting seeing typing writing hearing talking

Frequently (34-66%) Walking standing

Occasionally (12-33%) Bending

Rarely (0-11%) Lifting driving

What Youll Get

We are a great place to work because we offer:

• The hourly rate for this position is $23.65 per hour along with our employee benefits and perks.
• Colleagues that are passionate about what we do and how they contribute to our mission
• Balance between work and home life responsibilities
• Affordable and comprehensive medical and dental plans
• Generous pension plan
• Employee discounts and perks

Notice to Applicants:

• It is SAG-AFTRAs policyto provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status union status membership in the uniformed services genetic information or any other basis protected by applicable law.
• SAG-AFTRA will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements.
• To be eligible for employment with SAG-AFTRA applicants must have current authorization to work for any employer within the U.S. We cannot offer sponsorship for an employment visa or assume responsibility for an existing one at this time.
• Employees are required to work in the state/location indicated on the job posting and relocation assistance is not provided. SAG-AFTRA operates on a 35-hour workweek schedule.
• As part of the selection process external candidates may be required to attend an in-person interview.
• A voluntary hybrid work schedule may be authorized for some positions. This schedule requires a minimum of two to four days per week of in-office attendance. SAG-AFTRA reserves the right to change in-office requirements at any time based on business needs.
• If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to.