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Membership Director

YMCA Of Youngstown

Job Location:

Boardman, OH - USA

Monthly Salary: Not provided by the employer

Posted: 11 July 2026 (30+ days ago)

Application Deadline: 8 October 2026

Vacancies: 1 Vacancy

Job Summary

Job Title: Membership Director Job Grade: 11

FLSA Status: Exempt Job Code: A3

Status: Full-Time Leadership Level: Team Leader

Reports to: Executive Director Revision Date: 07/07/2026

POSITION SUMMARY:

This position supports the work of the Y a leading nonprofit committed to strengthening community through youth development healthy living and social responsibility. Serves as a member of the Davis Family YMCA Leadership Team. Responsible for providing strategic leadership and daily management of the membership department driving membership growth retention engagement and community outreach. Leads the YMCAs efforts to attractnew members deepen relationships with existing members expand partnerships with employers and community organizations and create an exceptional member experience that transforms lives through friendship achievement and belonging.

ESSENTIAL FUNCTIONS:

BRANCH LEADERSHIPServes on the Davis Family YMCA Leadership Team and attends Team Leader in-services meetings Membership Focus Groups and planning sessions. Participates in planning and delivery of Association and/or Branch special events acts as Director on Duty for building coverage on assigned nights and/or weekends. Maintains required leadership certifications and training.

MEMBERSHIP GROWTH SALES & COMMUNITY ENGAGEMENTLeads the branchs membership growth strategy through lead generation sales retention community outreach relationship building and strategic partnerships. Oversee cause-driven tours prospect follow-up referral programs membership promotions and new member onboarding. Build relationships with businesses schools healthcare providers and community organizations while collaborating with Marketing to strengthen the YMCA brand increase membership and expand community impact.

MEMBER SERVICE & ENGAGEMENTActs intentionally to connect people with the Y cause through our service and engagement principles; Welcome Connect Support Invite; leads staff to create a culture of service hospitality and engagement. Creates atmosphere where friendship achievement and belonging are developed throughout the YMCA. Manages Listen360 responds to members concerns and works with all program directors to address those concerns.

MEMBER MANAGEMENTOversees membership operations including member accounts program registration renewals financial assistance specialty memberships front desk procedures member communications data reporting Nationwide Membership Sexual Offender Registry screening and coordination with the Business Office.

TALENT MANAGEMENTRecruits hires on-boards trains develops schedules engages directs and recognize service desk building coverage and membership staff and volunteers as needed. Ensure that staff maintain certification. Manages department payroll. Reviews and evaluates staff performance. Develop methods to motivate staff. Leads Quarterly Departmental In-services and training as needed. Creates a culture of friendship achievement and belonging with employees.

FACILITY MANAGEMENTCoordinates use of facilities for program activities; ensures a safe clean and productive environment. Assures the cleanliness of membership office and service desk area. Records and reports all needed maintenance or repairs.

RISK MANAGEMENTOversees daily department operations to adhere to all state local and YMCA health and safety regulations and procedures including Child Abuse Prevention emergencies medical facility use aquatic safety and disciplinary situations; completes and follows up on Incident Reports.

FINANCIAL MANAGEMENTDevelops and implements strategies to achieve membership retention revenue and budget goals. Monitors financial performance analyzes trends and key performance indicators prepares variance reports and responsibly manages YMCA resources to ensure long-term sustainability.

MISSION ADVANCEMENTAdvance the YMCAs mission by building lasting relationships communicating our impact strengthening our brand engaging volunteers and donors for fundraising and stewardship and fostering collaborative partnerships throughout the community.

QUALIFICATIONS:

Education

Bachelors degree in business management hospitality recreation or a related discipline preferred.

Experience

Minimum of three (3) years of progressively responsible supervisory or leadership experience in the applicable field nonprofit operations recreation education hospitality business or a related industry.
Demonstrated success leading teams achieving organizational goals managing projects and developing employees.
Experience supervising employees managing department operations budgets financial performance and achieving measurable organizational goals preferred.

Knowledge Skills & Abilities

The successful candidate demonstrates the ability to:

Lead and develop high-performing teams through coaching accountability recognition and professional development.
Build positive relationships with members participants volunteers staff and community partners.
Communicate effectively in written verbal and interpersonal settings.
Understand departmental financial reports budgets performance metrics and operational trends.
Proficient in Microsoft Office customer relationship management systems department software and emerging technologies including Artificial Intelligence (AI) to improve communication efficiency and decision-making.
Relate effectively to individuals from diverse backgrounds and create an environment where everyone feels welcomed respected and valued.
Demonstrated ability to organize multiple priorities manage projects and meet deadlines in a fast-paced environment. Demonstrates a commitment to continuous professional development and actively participates in YMCA leadership development opportunities.

Analyze information interpret data prepare reports and utilize financial and operational metrics to support sound decision-making and continuous improvement.

Certifications Required upon hire:

CPR/First Aid/Oxygen
Praesidium Child Abuse Prevention/Blood Borne Pathogens/Preventing Sexual Harassment
Cause Driven Tour Certification
Y Leader Certification
YMCA of Youngstown Leadership Program (first year)
YMCA Team Leader certification preferred (required within two years)

Employment Requirements:

Successfully complete all YMCA-required background screenings and maintain eligibility for employment.
Ability to work evenings weekends and special events as required.

KEY PERFORMANCE INDICATORS:

Growth Member Experience

New Member Sales Listen360

Net Membership Growth Member Engagement

Membership Retention Cause Driven Tour Conversion

Membership Conversion Program Cross Selling

Corporate Membership Growth Referral Participation

Staff Certification/Training Compliance

YMCA COMPETENCIES (Team Leader):

Advancing our Mission & Cause: Change Leadership: Facilitates co-creates and implements equitable change for the good of the organization and/or community. Engaging Community: Builds bridges with others in the community to ensure the Ys work is community-focused and welcoming of all providing community benefit. Philanthropy: Secures resources and support to advance the Ys work. Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization

Building Relationships: Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community. Communication & Influence: Listens and expresses self effectively and in a way that engages inspires and builds commitment to the Ys cause. Belonging: Values all people for their unique talents perspectives and experiences and helps create an environment where everyone feels respected connected and empowered to contribute.

Leading Operations: Critical Thinking & Decision Making: Makes informed decisions based on logic data and sound judgment. Fiscal Management: Manages the Ys resources responsibly and sustains the Ys nonprofit business model. Functional Expertise: Executes superior technical skills for the role. Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Ys work and impact in the community. Program/Project Management: Ensures program or project goals are met and intended impact

Developing & Inspiring People: Developing Self & Others: Develops self and supports others (e.g. staff volunteers members program participants) both formally and informally to achieve their highest potential. Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee needs sufficient strength agility and mobility to perform essential functions maintain required certifications and to supervise program activities in a wide variety of indoor and outdoor locations.
While performing the duties of this job the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
The employee frequently is required to sit and reach and must be able to move around the work environment.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision distance vision and the ability to adjust.
The noise level in the work environment is usually moderate.

Required Experience:

Director

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