Membership Coordinator | Full-Time | The Baylor Club

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Membership Coordinator provides administrative and operational support to the Membership team to help support membership growth member engagement and overall Club operations. This position works closely with the Membership Director and other Club departments to assist with membership communication events reporting and day-to-day administrative tasks.

This role pays an hourly rate of $22.00-$24.00

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until October 16 2026.

In 2014 leaders from Baylor University and the Waco community came together to form a new private club for Baylor alumni and staff as well as the general Waco professional civic and social community. Baylor Club is unique because its one of the few private clubs in the nation located on a university campus. As a member of the Baylor University and Waco communities Baylor Club is proud to be part of the rich heritage and tradition of Baylor University.

• Provide administrative support to the Membership team and assist with day-to-day membership operations.
• Assist with membership events open houses tours and promotional initiatives including setup check-in RSVP tracking and follow-up communication.
• Maintain accurate member and prospect information within membership and CRM systems.
• Assist with processing membership applications onboarding materials welcome communication and member file organization.
• Help prepare membership reports sales tracking updates and other administrative reporting as needed.
• Coordinate scheduling for membership tours meetings and appointments.
• Assist with updating social media platforms website information and membership marketing materials.
• Assemble membership packets promotional materials and event collateral as needed.
• Respond to member and prospect inquiries and provide a high level of customer service.
• Support member engagement and referral initiatives as directed by Club leadership.
• Work collaboratively with Membership Member Experience Concierge and Accounting teams to support the overall member experience.
• Attend and assist with Club events including occasional evenings and weekends.
• Assist with additional administrative and membership-related tasks as assigned.

• 1-2 years of previous administrative hospitality customer service or sales support experience preferred.
• High school diploma or equivalent required; college coursework or degree preferred.
• Strong organizational skills with attention to detail and ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• Friendly professional and hospitality-focused attitude.
• Proficient in Microsoft Office and familiar with Canva and social media platforms such as Facebook Instagram and LinkedIn.
• Ability to work in a fast-paced team environment.
• Comfortable learning new software and systems.
• Experience with CRM or membership systems is a plus.
• Availability to work occasional evenings weekends and Club events as needed.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.