Member Value Coordinator (REMOTE)

Team Operations

• Coordinates all aspects of member check-ins and partner calls including scheduling preparation documentation and follow-up. Maintains member records in Salesforce CRM and tracks participation across meetings workgroups surveys and strategic initiatives.

• Prepares member engagement reports and dashboards for leadership review and assists in identifying engagement gaps and opportunities for improvement.

• Coordinates project plans timelines deliverable trackers and status reporting for membership programs and grant-funded initiatives.

• Creates surveys and compiles results to identify trends priorities and insights across member organizations.

• Supports outreach and engagement efforts with members prospects and partners in collaboration with Member Value team.

• Identifies opportunities to improve team processes tools and resources implementing enhancements that increase efficiency consistency and collaboration.

• Coordinates cross-functional workflows monitors progress on key deliverables and follows up with stakeholders to support timely execution of Member Value priorities.

Event Coordination

• Coordinates virtual and in-person events including planning logistics and event execution.

• Develops and maintains event timelines processes and task tracking supporting execution in collaboration with Member Value team.

• Manages event registration calendar invitations technology logistics and attendee tracking.

• Coordinates pre-event planning meetings and supports content preparation activities.

• Supports agenda development speaker outreach and speaker preparation in partnership with content leads

• Administers webinar and meeting platform (Zoom) managing session logistics attendee support chat moderation and audience engagement tools.

• Collects and synthesizes event feedback to identify trends and opportunities for improvement..

• Publishes event recordings and materials to the member portal.

• Coordinates sponsor-related logistics and deliverables for member events.

• Evaluates event workflows and feedback to recommend and implement process improvements that enhance the attendee and team experience.

Communications

• Maintains contact information across Salesforce Outlook and the member portal ensuring that information is accurate and updated in a timely manner.

• Supports the development of email website member portal and social media content to enhance member and stakeholder connections.

• Creates event marketing and communications materials to drive registration and support attendee participation.

• Develops event slides handouts and supporting materials in partnership with content leads.

• Creates graphics and visual assets in Canva to support member communications and marketing efforts.

• Coordinates content development for PBGH member newsletter collaborating across teams and maintaining digital newsletter templates in email marketing platform(Campaign Monitor).

• Tracks member engagement across communication channels and provides recommendations for improving reach and value.

• Maintains and improves communication processes templates and resources to increase efficiency consistency and engagement across all member-facing communications

KNOWLEDGE SKILLS ABILITIES AND PRIOR EXPERIENCE

• Bachelors Degree or equivalent combination of education and experience .

• 1 years of operations and administrative experience in the non-profit healthcare public health or benefits fields.

• Proficiency of Microsoft Office applications Customer Relationship Management (CRM) software (e.g. Salesforce) event platforms (e.g. Zoom Whova) website tools (e.g. WordPress) design and communications software (e.g. Campaign Monitor Canva Adobe) and project management software (e.g. Asana).

• Detail-oriented professional with exceptional organizational skills.

• Proactive and self-directed individual that can thrive in a fast-paced evolving and deadline-oriented environment.

• Ability to travel 15 - 20% of time.

The Member Events Value Coordinator work location is flexible within the United States. The role is a full-time 100% work-from-home position with travel 6-8 times annually within the U.S based on business requirements.

COMMITMENT TO DIVERSITY

PBGH is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law. PBGH strongly encourages applicants with diverse backgrounds experiences and perspectives.

COMPENSATION