Member Success Specialist
Job Location:
California, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Our member is our hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision.
- We Never Settle.We are relentlessly pursuing the exceptional and challenging the status quoalways making our service experience and company better.
- We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact.
- Purpose Drives Our Actions.Knowing why we are doing something enables us to focus on what is truly important.
- We Are Stronger Together.Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level we can be phenomenal.
Timely upbeat and empathetic responses to member questions problems and concerns.
Work closely with the Member Success Supervisor to create efficiency throughout the member success workflow.
Work closely with our Driver Success Specialists to respond to members real-time needs and resolve issues promptly.
Work collaboratively with members to overcome issues and achieve our mutual goals.
Ability and willingness to work in a fast-paced ever-changing environment.
Passion and alignment with the Ridwell mission.
Availability on weekends is a must.
- Most of the day will be spent in our support inbox helping our amazing members in real time with all issues and requests.
As a young company we still have some manual processes we are working to improve - this role will support those and is encouraged to flag opportunities to automate with their direct leadership.
Working closely with the rest of the Ridwell team on all issues that arise and require cross-team collaboration.
Identifying and reporting recurring issues for further evaluation (website or app glitches repeat customer concerns etc).
- Willingness to tackle any problem.
- Experience in a customer-facing front-of-the-house role (experience in Front Zendesk Intercom or other CX software is a plus!)
- Upbeat and positive attitude: Yes and rather than No but.
- Quick to learn and curious.
- Comfort with new systems and software.
Required Experience:
IC
About Company
Ridwell picks up hard to recycle plastics, reusable items, and so much more right from your door, then works with local partners to keep them out of the landfill. Become a member today!
