Member Solutions (Collections) Supervisor

We are seeking an experienced collections leader to oversee the day to day operations of the Member Solutions Department.

This position is responsible for managing the full collections function including delinquent accounts potential delinquencies charge offs repossessions bankruptcy related matters and complex member account situations.

The ideal candidate brings strong collections knowledge sound judgment excellent communication skills and the leadership ability to develop and guide a high performing team.

Position Purpose

Responsible for organizing planning directing and controlling all operations of the Member Solutions Department.

This role oversees all collections functions including accounts that are late potentially delinquent delinquent or charged off.

The Collections Supervisor will also:

Assist with difficult and complex account situations

Evaluate collections policies and procedures and recommend modifications as needed

Ensure established policies procedures and legal requirements are followed

Coordinate departmental activities to support overall Credit Union objectives

Train direct and evaluate department personnel

Ensure services are delivered professionally and efficiently

Key Responsibilities

Team Leadership and Department Management

Review schedule train and monitor the work and calls of direct reports

Assist with performance reviews and quality control

Allocate resources to meet operational needs within the department

Review and approve deny or modify department recommendations made by team members

Collections and Account Resolution

Contact delinquent accounts by phone and mail

Take appropriate action to bring accounts current

Monitor and review delinquent and problem accounts

Assist members with resolving difficult account situations

Delinquency and Repossession Management

Analyze the financial situation of delinquent borrowers

Determine appropriate next steps when payment arrangements are unsuccessful

Initiate repossession of collateral when necessary

Manage the remarketing of repossessed collateral

Determine appropriate expenditures to maximize recovery

Portfolio and Underwriting Feedback

Identify and communicate trends in loan underwriting that may be contributing to delinquent or charged off loans

The Collections Supervisor will ensure:

Collections activities are performed effectively and efficiently in accordance with Credit Union policies procedures and applicable legal requirements

Delinquent and problem accounts are closely monitored and reviewed

Delinquent accounts are addressed promptly

Appropriate and timely legal actions are initiated when necessary

Delinquency and collection ratios meet established management standards

Professional relationships are maintained with members agencies organizations institutions and other business partners

Members receive appropriate assistance in resolving account issues

The Credit Union is professionally represented in business and legal matters

Collections documentation reports and records are complete accurate and timely

Management is appropriately informed of departmental activity and trends

Collections personnel are well trained effective and properly supported

Strong working relationships exist with related departments throughout the Credit Union

Qualifications :

Experience:  Three to five years of similar or related experience

Excellent communication and public relations skills

Ability to work effectively in stressful and high pressure situations

Strong analytical and negotiating skills

Strong leadership and supervisory abilities

Ability to operate computer applications financial calculators and other basic business equipment

Additional Information :

Compensation & Benefits:  $70-75K annually 

• Sign-on bonus*

• Affordable benefits

• Up to 6% 401(k) matching

• Eleven paid holidays

• 120 PTO hours*

• Employee LOC with a 0% interest rate

• Free telemedicine

• Relaxed casual dress code

• Flexible spending account

• Health savings account

• Employee assistance programs

• Company diversity council

• Community engagement opportunities

Remote Work :

No

Employment Type :

Full-time