Member Services Representative

On Kiawah Island located just south of Charleston South Carolina day breaks across a pristine 10-mile beach expansive marsh savannahs ribboning rivers and some of the most-acclaimed amenities available on the Eastern Seaboard. The Kiawah Island Club delivers a diverse collection of private amenities in distinctive venues. Amid uncommon scenic beauty Members can savor the Islands best offerings and create lifelong memories with family and friends.

When you come to Kiawah youll know if its right for you the moment you set foot on the Island. It produces a feeling you cant quite describe but you never want to let go.

We are seeking a polished and professional Member Services Representative to join our team! The Kiawah Island Club Member Services department is the central hub of Club information for Club Members guests and fellow team members. Member Services plays a key role in setting the standard of excellence in service at an organization that strives to be the finest private club in the world.

Each Member Services Representative carries out a set of daily responsibilities required of the Member Services role but also has a set of responsibilities that is unique to them. While this position is entry-level the role of Member Services has a proven history of opening up opportunities for growth in several areas within the Club including Food & Beverage Event Management Marketing & Communications Sales Human Resources Administration Management etc. The training process is extensive as the role is required to work with and learn all 12 Club departments that range widely and operate year-round: Membership recreation (golf tennis pools sporting clays club boat club) events and youth programming food and beverage (6 restaurants) fitness spa and salon etc.

Responsibilities

- First point of contact for Members potential new Members and guests

- Assisting with logistics and reservations for Club events all Club dining facilities on- and off-Island transportation kids programming boat cruises sporting club and more

- Concierge requests and general Club and general Island inquiries

- Organizing data entry for membership facilitating Member and guest credentials assisting Membership Director with services and orientation of new Members

- Continual research and communication of policies and operations of all Club amenities and services (in order to better facilitate Member and staff communications)

Qualifications

- Strong written and verbal communication skills

- Four-year college degree in Hospitality Communications Marketing Recreation or related field is ideal

- Ability to multi-task and manage multiple systems at once (e.g. email phone system text/chat programming dining and event reservation programs Google Suite etc.)

- Previous hospitality food & beverage customer service or private club experience is strongly preferred

- Must enjoy working in a customer service field and remain polished and professional with Members and staff at all times whether its on the phone email or in person

- Works well with others and is a team player. Willing to chip in and contribute in areas that may not fall within the job role

- Have a flexible can-do attitude

- Must be computer literate and have excellent telephone and written etiquette

- Must be available to work 1-2 weekends a month (Schedule is predominantly Monday-Friday 8:30a-5:00p with alternating weekends amongst MS employees and flexible scheduling)

- Must have reliable transportation

In person applications are welcome between the hours of 8:30 a.m. and 5:00 p.m. Monday through Friday at 253 Gardeners Circle Suite 210 Kiawah Island SC 29455.

Benefits

*Benefits are available to full-time employees after a waiting period and include: Medical Dental Vision Short Term and Long-Term Disability 401(k) Life Insurance Accident Insurance Telehealth Health/ Dependent care spending account wellness program and generous paid time off including 12 vacation days 6 sick days and 9 paid holidays per year. KP is an Equal Opportunity Employer that uses E-Verify. As an Equal Opportunity Employer KP and its affiliates do not discriminate in hiring or employment on the basis of race color religion national origin gender age genetic information sexual orientation disability or veteran status. All qualified candidates are encouraged to apply.

Required Experience:

Unclear Seniority