Member Services Representative

Job Purpose

Responsible for providing excellent service to members and front line staff the servicing of titles for American Airlines Credit Union.

Principal Duties and Responsibilities

Answer department ACD calls from members

Perform clerical duties necessary to perfect security liens title transfers and lien releases

Review maintain and track title files and reports

Assist members and Credit Union staff with title processing ownership transfer state filings and lien recordings

Interact with field staff via telephone e-mail and fax

Interact with various state motor vehicle departments

Review loan documents for accuracy and legality

Create and promote positive name recognition for the Credit Union

Research member inquiries and provide solutions as required in a timely manner

Foster a culture that promotes teamwork service excellence and relationship building within the overall organization

Cross-train on Member Services Representative duties to provide coverage for teller line during morning hours lunches vacation and Saturday rotations (if position is located in a Branch location)

Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including but not limited to the Bank Secrecy Act.

Minimum Qualifications

High school diploma or GED

Preferred Qualifications

Previous banking or Credit Union experience

Previous customer service experience

Knowledge Skills & Abilities

Skilled in Microsoft Office software (e.g. Word Excel Access PowerPoint) gained through either work experience with the software or education and hands-on use of the software

Skilled in data entry with the ability to operate standard office machines

Ability to exercise excellent member service skills and interact professionally with all employees and members

Ability to perform in a fast paced environment handle multiple tasks and function as an integral part of a team

Ability to effectively communicate with all levels both verbally and written

Ability to speak read and write Spanish is a plus

Ability to work independently and with minimal supervision

Ability to perform basic math calculations and analyze data

Ability to work well under deadlines and high volume pressure

Ability to self-motivate with strong organization skills and capacity for attention to detail

Ability to effectively prioritize work and meet deadlines

Ability to work varying schedules including evenings and weekends

Ability to sit for extended periods of time

Ability to maintain satisfactory performance and attendance

Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks