Member Services Representative

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you A career thats making a bigger impact on the world At OneDigital we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day we are fueling dreams achieving big goals and embracing each others truest selves.

We understand that pursuing a new job is a big deal. Maybe youre afraid you wont fit in. Well heres the good news. For us the days of fit in to get in are over and being different is not a barrier to getting ahead. Greatness comes in all shapes sizes colors and experience levels. If you are looking for a people-first culture that is wired for growth driven to serve and totally committed to having your back give us a best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

We kindly ask that external recruiters agencies and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.

Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of such cases OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.

Our Newest Opportunity:

Summary:

The Membership Services Representative acts as a knowledgeable advocate for ODAH Clients and Beneficiaries by providing timely and accurate support related to benefits enrollment plan logistics and regulatory compliance. This role is pivotal in delivering an exceptional member experience ensuring members are well-informed and their inquiries are resolved efficiently. This Representative serves as a key liaison between members insurance carriers and sales teams both pre and post-enrollment. The overarching goal is that internal and external customers are made to feel heard valued and appreciated in all interactions.

Essential Duties and Responsibilities:

• Handle a high-volume of calls and respond promptly to voicemails and inquiries with professionalism and empathy.
• Assist members with enrollment plan information plan activation terminations and follow-up communications ensuring compliance with CMS regulations.
• Maintain accurate real-time records of member interactions inquiries and resolutions.
• Provide detailed plan information to ensure the selected plan aligns with customers expectations and needs.
• Collaborate with internal teams insurance carriers and sales representatives to resolve complex issues and enhance Beneficiary/Client satisfaction.
• Proactively follow up with inquiries.
• Identify opportunities for process improvement to increase sales/employee retention and optimize workflow efficiency
• Utilize Microsoft Office Suite and other industry platforms to support daily operations.
• Ensure strict adherence to Medicare compliance rules and organizational policies in all communications and documentation.
• Perform additional duties as assigned by Management.

Qualifications Skills and Requirements:

• Creative empathetic and analytical problem-solving skills to address complex customer needs.
• Persistent drive to achieve results with a service-oriented mindset characterized by kindness compassion logical thinking and rational decision-making.
• Excellent organizational skills including prioritization logical thinking and the ability to manage multiple projects simultaneously.
• Exceptional communication skills in verbal written and email formats with an emphasis on clarity accuracy and responsiveness.
• Confident phone and interpersonal skills fostering timely honest and professional interactions with both colleagues and customers.
• Proficiency with Microsoft Office Suite (including but not limited to Outlook Word Excel) required; ability to learn and adapt to systems such as Salesforce Copilot and carrier portals.
• Team-oriented collaborator with experience working across departments and organizational levels; encouraging cooperation respecting leadership structures and supporting collective success.
• Solution-focused contributor who promotes continuous improvement through constructive blameless problem-solving.
• Understanding of CMS compliance regulations with the ability to apply standards effectively in all interactions.

Education Training and Experience:

• High school diploma or equivalent required; bachelors degree preferred.

Your base pay is dependent upon your skills education qualifications professional experience and addition to base pay some roles are eligible for variable compensation commission and/or annual bonus based on your individual performance and/or the companys performance. We also offer eligible employees health wellbeing retirement and other financial benefits paid time off overtime pay for non-exempt employees and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more visit: is an equal opportunity employer. Not only as a matter of standard but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity insists on equity and inclusion and connects us. Ensuring our people feel seen valued respected and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status uniformed servicemember status race color religion sex sexual orientation gender identity age (40 and over) pregnancy (including childbirth lactation and related medical conditions) national origin or ancestry citizenship or immigration status physical or mental disability genetic information (including testing and characteristics) or any other category protected by federal state or local law (collectively protected characteristics). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances we will consider qualified applications with arrest or conviction records for employment. For applicable candidates the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francisco

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry or ban the box laws in California Connecticut Colorado Hawaii Illinois Maine Maryland Massachusetts Minnesota New Jersey New Mexico Oregon Rhode Island Vermont and Washington.

In short we believe in hiring the most qualified applicant for the position regardless of background.

This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected the posting will be removed.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence AI technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions ensuring a streamlined and effective hiring experience. However AI does not replace the humans in our process. If you have concerns about our use of AI you may opt out where laws allow.

If you have questions about our hiring policies and practices we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!