Member Services Representative (Benefits Specialist) EXT Hours

Job Title: Member Services Representative (Benefits Specialist)

Extended Hours **Differential Pay Added for Working Extended Hours**

Department: Member Services

The 32BJ Benefit Funds is growing and were currently seeking mission-driven Benefit Specialists (Member Services Representatives)to join our team. We offer:

• Competitive Salarycoupled with a great work/life balance
• Prime Location- Flatiron District in Manhattan (NYC)
• Comprehensive Health Packageincluding medical dental & vision coverage with no employee contribution to the premium for a family plan
• Pension Benefitthat includes monthly employer contributions
• Retirement Benefitthat includes 3% 401K employer contributions
• Professional Coverage/Reimbursementincludes Tuition Reimbursement Program
• Paid Time Offincluding vacation personal and sick days
• Federal Paid Holidays Up to 11 days off with pay
• And more...
  • Mission-driven internal job growth opportunities

Annual Salary Clarification: Non-Bilingual: $58035.19**; Bilingual: $60035.19** - Per Collective Bargaining Agreement (CBA)

FLSA Status: Non-Exempt (Eligible for OT per business needs)

Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm)

**Differential Pay Added for Working Extended Hours**

About Us:

Building Services 32BJ Benefit Funds(the Funds) is the umbrella organization responsible for administering Health Pension Retirement Savings Training and Legal Services benefits to over 100000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment we embody five core values:FlexibilityInitiativeRespectSustainability andTeamwork (FIRST).By following our core values employees are open to different and new ways of doing things take active steps to improve the organization create an environment of trust and respect approach their work with the intent of a positive outcome and work collaboratively with colleagues.

For 2023 and beyond32BJ Benefit Fundswill continue to drive innovation equity and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365 Dynamics 365 CRM Dynamics 365 F&O Azure AWS SQL Snowflake QlikView and more. Through this technology investment we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done.

Please take a moment to watch our video to learn more about our culture and contributions to our members: Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team works as aBenefits Specialistfor the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund.

Essential Duties and Responsibilities:

• Collecting and analyzing data/information to resolve a problem in real time at high volume standards.
• Provide customer service to participants to resolve eligibility or Fund benefit issues.
• Displayed proficiency in all processing systems: eligibility process Health benefits and system COOL/V3/DYNAMICS system CRM/WF and vendor systems
• Displayed proficiency in all Funds (Health Pension Legal SRSP Shortman).
• Handling of inquiries through vendors Medical Optical Pharmacy Dental and Employee Assistance.
• Follow workflows to resolve participant questions.
• Representatives analyze and interpret customer phone and written correspondence.
• Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility enrollment benefits and claims and Pension related issues.
• Operating computers with multiple information screens to research and resolve customer inquiries on line.
• Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards including but not limited to handling and documentation.
• Ability to effectively communicate to Participants.
• Perform any other relevant related or pertinent work or duties as requested or assigned.

Qualifications:To perform the job satisfactorily an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. As well the candidate must be free of any disciplinary actions.

Technical Skills:

• Strong computer skills.
• Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView vendor systems COOL/V3/DYNAMICS and CRM processing system.
• Ability to prioritize work and meet deadlines.
• A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel Microsoft Word Windows and Outlook applications.
• Strong analytical problem solving and decision-making skills.
• Excellent organizational and prioritizing skills.
• Strong ability to multitask.
• Various work schedules available.

Interpersonal Skills:

• Strong oral and written interpersonal skills.
• Demonstrated customer service orientation.
• Ability to effectively operate in fast-paced work environment.
• Excellent listening skills.
• Detail oriented with excellent organization and communication skills.
• Experience working directly with customers.

Education and/or Experience:High School diploma some college preferred; Health Care Employee Benefits and/or Customer Service experience are strongly preferred.

Bilingual Language Skills:Fluent in multiple languages is a plus but not required.

Reasoning Ability:Above average.

Certificates Licenses Registrations:None