Member Services Lead

We are looking for an energetic individual who is seeking a fun opportunity creating a friendly helpful and positive atmosphere for members and guests visiting or calling the Y giving tours of the facility processing memberships and registrations and addressing any member and guest concerns.

This position is a full-time hourly position working 40 hours per week Monday - Friday 9:00 am - 5:00 pm at the Houser (Onalaska) Branch

Responsibilities include but not limited to:

• Build relationships by using names and initiating conversations with all members staff volunteers and guests.
  
• Check in all members and guests.
  
• Act as a lead member service representative helping to train new staff and take on additional responsibilities in the department as needed.
  
• Delegate duties to Member Services staff as needed or directed by Member Engagement/Operations Director(s).
  

• High School degree or equivalent
  
• 3 years experience in a customer service-oriented company
  
• Strong verbal communication skills and customer service skills
  
• Accurate money-handling skills
  
• High level of confidentiality
  

• Free Y Membership and Y programs
  
• 100% discount on school-age childcare
  
• 12% fully paid retirement after 2 years
  
• Full benefits package including generous PTO health dental life insurance short-term disability and long-term disability
  
• Paid birthday off
  
• 35% discount on full-time child care center
  
• Free Employee Assistance Program (EAP)
  

An Equal Opportunity Employer