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Member Services Associate

Atlanta Falcons

Job Location:

Atlanta, GA - USA

Monthly Salary: Not provided by the employer

Posted: 19 July 2026 (30+ days ago)

Application Deadline: 16 October 2026

Vacancies: 1 Vacancy

Job Summary

In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.

The Atlanta Falcons Member Services team assists as the liaison between the Atlanta Falcons and our Season Ticket Member account base. The role focuses on delivering top-notch service through relationship building value-added efforts and gameday activities. The program provides associates with the necessary tools skills and experiences to build a solid foundation within the sports industry.

This is a seasonal part-time role located at Mercedes-Benz Stadium in downtown Atlanta.

Role & Responsibilities:

Develop enhance and maintain relationships with Season Ticket Members by phone email and in-person event experience
Communicate between the Atlanta Falcons and the Season Ticket Members and fans while ensuring the highest level of service is provided as it relates to renewals benefits retention ticketing finance account management and gameday activities
Identify troubleshoot and resolve unusual/adverse situations using a quick response approach and make sound judgment decisions based on available information
Recover past-due PSL and Season Ticket payments from clients and create customized payment plans for those in unique situations
Manage records within Archtics and CRM ticketing systems
Assist various departments on gamedays to develop further insight and skillsets within AMBSE

Expectations:

60 touchpoints daily
30-hour work week ability to work home games
Punctuality
Meet weekly goals set by management
Maintain a positive demeanor team spirit and professionalism at all times
Attend and contribute to meetings
Manage inbound line and live chat for both season ticket members and MBS
This is an in-person position expected to work at Mercedes-Benz Stadium

Required Skills:

Customer service oriented
Ability to produce timely results with a sense of urgency
Use of sound judgment and problem-solving skills
Uphold a high level of organization and attention to detail
Be flexible and adaptable to change

Educational Requirements:

Bachelors degree in Sports Management Sales/Marketing Communication or Business preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age disability gender identity marital or veteran status or any other protected class.

Required Experience:

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