Enter a job title or keyword
Member Service Specialist II
Job Location:
Job Location:
Ferndale, MI - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our Purpose
At Vibe we are driven by our mission to elevate community and create opportunity. We believein fostering an environment of inclusivity where every team member has the chance to growprofessionally. Guided by our core values be inclusive educate embrace change and seekopportunities - we are dedicated to making a positive impact in the lives of our members andcommunities. As we continue to grow and expand our team we are seeking passionateindividuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for ourcommunities we invite you to explore this exciting opportunity at Vibe!
Your Role: Member Services Specialist II
As a Member Services Representative youll be the friendly face of Vibe assisting members with a wide range of services-from opening accounts and renewing CDs to processing loans and recommending products that make life easier. Your goal Deliver outstanding service while meeting all establishedsales and service goalsset by the credit union. THIS POSITION WILL FLOAT BETWEEN OUR ROYAL OAK FERNDALE AND SOUTHFIELD BRANCHES.
What Youll Do:
At Vibe we are driven by our mission to elevate community and create opportunity. We believein fostering an environment of inclusivity where every team member has the chance to growprofessionally. Guided by our core values be inclusive educate embrace change and seekopportunities - we are dedicated to making a positive impact in the lives of our members andcommunities. As we continue to grow and expand our team we are seeking passionateindividuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for ourcommunities we invite you to explore this exciting opportunity at Vibe!
Your Role: Member Services Specialist II
As a Member Services Representative youll be the friendly face of Vibe assisting members with a wide range of services-from opening accounts and renewing CDs to processing loans and recommending products that make life easier. Your goal Deliver outstanding service while meeting all establishedsales and service goalsset by the credit union. THIS POSITION WILL FLOAT BETWEEN OUR ROYAL OAK FERNDALE AND SOUTHFIELD BRANCHES.
What Youll Do:
- Be the Expert:Open accounts renew CDs and handle account maintenance with confidence.
- Build Relationships:Communicate the benefits of Vibe products and actively cross-sell services that help members succeed.
- Support Lending:Process underwrite and disburse loan requests while ensuring compliance.
- Solve Problems:Respond to member inquiries and provide effective solutions.
- Stay Organized:Complete daily monthly and quarterly reports accurately.
- Be Flexible:Adapt to branch scheduling needs and assist with teller transactions when needed.
- Ensure Compliance:Follow BSA AML CIP and CDD regulations every day.
- Go Above & Beyond:Provide notary and signature guarantee services and assist with special assignments.
What Were Looking For:
- Education:High school diploma or equivalent.
- Experience:Customer or member service experience preferred.
- Skills:Strong communication multitasking ability and a professional attitude.
- Sales Savvy:Comfortable recommending products and meeting performance goals.
Skills & Abilities:
- Strong customer service and consultative sales skills
- Ability to multitask and manage competing priorities effectively
- Clear professional and positive communication style
- Strong attention to detail and accuracy
- Ability to prepare routine reports and written correspondence
- Teamoriented mindset with a willingness to support others
Why Youll Love It Here:
- Youll play a meaningful role in helping members navigate important financial decisions.
- Have opportunities to grow your expertise in lending service and relationshipbuilding.
- Work in a supportive inclusive environment that values collaboration and development.
- Youll be part of a missiondriven organization focused on Elevating Community and Creating Opportunity every day.
Physical Requirements
The physical demands described represent those required to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing this role the employee may be required to hear see talk stand walk stoop kneel lift push pull and grasp.
The physical demands described represent those required to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing this role the employee may be required to hear see talk stand walk stoop kneel lift push pull and grasp.
Required Experience:
IC
About Company
Bank with Vibe Credit Union in Southeast MI to enjoy banking solutions, like auto loans, home equity loans, mortgage loans, savings accounts and more.
