Member Service Representative- Ithaca, NY
Job Location:
Ithaca, NY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
WHO WE ARE
Were in the business of people helping people and you can help us make an impact on our members lives and in your community. Whether its helping a member make a transaction buy their first home or improve their financial wellness one step at a time you have an impact on their lives just by working here no matter what your position may be.
Work with us and be part of something bigger than banking.
In exchange for your time and talents we offer generous benefits including:
- Retirement benefits pension plan 401(k) with employer match
- Excellent health benefits medical dental vision and supplemental coverage
- Flexible Paid Time Off (PTO) Volunteer Time Off (VTO) and Wellness Time Off (WTO)
- 10 paid holidays per year
- Lifestyle Spending Account (LSA) stipend for wellness caregiving or personal expenses such as student loan repayment and tuition reimbursement
- Employee recognition program
...and more!
At Visions we do and will continue to treat all of our employees fairly and with complete respect and we strive to celebrate the diversity of our employees.
ABOUT THE POSITION
Title of Position: Member Service Representative
Position Overview: As a Member Service Representative (MSR) you will serve as the first point of contact for members delivering a high-quality service-focused experience in a fast-paced branch environment. This role is responsible for processing daily financial transactions addressing member inquiries and building strong relationships through personalized service.
You will support members with everyday banking needs while identifying opportunities to enhance their financial well-being. With comprehensive training provided this position is designed as a foundational entry point into the banking industry offering the opportunity to develop essential skills and grow into advanced roles within the organization.
Position Type: Full-Time. Regular shifts include Monday to Friday 8:30AM - 5:30PM with rotating Saturday shifts 8:30AM - 12:30PM.
Compensation Range:$18.00/hr. - $ 20.00/hr.*Hiring rates may be dependent on a number of factors including years of directly related work experience education geographic location or special skills*
Location: Position is on-site at our Ithaca Branch located at 410 Elmira Rd. Ithaca NY
What youll do in this role:
- Process everyday banking transactions with accuracy and efficiency
- Assist members with deposits withdrawals and account questions
- Provide friendly personalized service to every member
- Help identify member needs and suggest appropriate solutions
- Resolve account issues and escalate complex concerns when needed
- Support overall branch operations and maintain a clean organized workspace
What success looks like:
- Enjoys helping people and building relationships
- Communicates clearly and confidently with members
- Thrives in a fast-paced team environment
- Pays attention to detail and handles transactions accurately
- Is comfortable having conversationsnot just completing transactions
WHAT WERE LOOKING FOR
Minimum Qualifications:
- High school diploma with 1-3 years of related experience.
- Proficient in the Microsoft Office Suite programs.
- Proficient with standard office equipment such as computers phones photocopiers filing cabinets and fax machines PCs etc.
- Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.
Preferred Qualifications:
- Associate degree preferred.
- Previous experience in customer service retail banking or financial services industry.
At this time Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.
MISSION AND VALUES
Our mission is to MAKE VISIONS MATTER.
- To our members we will provide value and relevance.
- To our employees we will be a premier organization and provide opportunities for career advancement.
- To our community we will be a leader and provide a positive impact.
At Visions were an organization with Integrity that builds Community provides exceptional Service to all and continually strives to earn your Trust.
We make Visions matter. You can too. #ClaimYourSeat
LEARN MORE
Click a link to learn about:
If you have any questions please contact the Talent Team directly at 800.242.2120 ext. 10501 or by emailing us at .
Required Experience:
Unclear Seniority
About Company
We're a not-for-profit financial cooperative, owned by our members – over 240,000 people just like you! That means, instead of driving up profits for stakeholders, we aim to give back to our members and improve our communities.
