Member Service Rep I

Facility:

CoxHealth Plans: 3200 S National Ave Springfield Missouri United States of America 65807

Department:

1752 CHP Member Services

Scheduled Weekly Hours:

40

Hours:

830am-5pm

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals 5 ERs and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcares Best Places to work five times.

• Named one of Americas Greatest Workplaces Greatest Workplaces in Healthcare () Greatest Workplaces for Women () and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

• Acknowledged by Forbes as one of the Best Employers for New Grads.

• Healthcare InnovationsTop Companies to Work for in Healthcare (2025).

Benefits

• Medical Vision Dental Retirement with Employer Match and more (20 hrs/week)

• For a comprehensive list of benefits please click here:Benefits CoxHealth

Job Description:

The Member Service Representative (MSR) will support multiple lines of business for benefit interpretation claims authorizations and membership inquiries. The MSRs primary focus is to answer phone or email inquiries from providers members customers or brokers regarding questions of coverage claim status benefit interpretation billing and/or authorizations. This individual will be proficient in multiple lines of business for example Medicare group and Individual Marketplace translating health care related terminology into effective verbal or written communication for the end user to addition to addressing the caller professionally and properly the MSR will need to document details of the interaction within the database including any additional action steps taken as follow : Required: High School Diploma or EquivalentExperience: Experience working in a customer service focused industry strongly desired. Health Care/Insurance environment preferred. Experience working in a call center : Excellent verbal and written communication skills. Able to work independently and collaboratively in teams. Self N/A