Member & Guest Services Sales Coordinator

Inspired by the work we do every day the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich connect and positively impact our pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees. We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every : The Member Services Sales Coordinator is responsible for the promotion and sales of memberships and programs to our current and potential members. The Member Services Sales Coordinator will develop relationships with prospective members current members and other groups in the community to grow our membership revenue. This position is responsible for being fully knowledgeable about the center and its programs/services delivering the highest level of customer service to our members and potential members/guests exemplifying professionalism and ensuring adherence to the values and mission of the YOU WILL DO: Achieve individual and team goals through department sales practices including appointment scheduling selling relationship building and outreach/ offer the highest level of customer service. Our aim is to create long-lasting relationships in a welcoming hospitable environment. Recognize members using their name and engage in informal conversations for determining the needs of prospective and current members through consultative sales approach and building member issues in an empathetic manner. Listen-Empathize-Apologize and FixProcess membership applications including payments accurately and in a timely manner. Adhere to the new member on boarding processes. Lead facility a lead generation system to track prospective to all inquiries in a timely (within 24 business hours) professional and courteous manner. This includes telephone email text messages and in person responses. Demonstrate awareness of the importance of our membership by engaging in conversation with members and guests to retain and increase membership accurate and up to date information in CRM database/ and/or assist and participate in all members guests and JCC events promotions and special projects as necessary or high level of self-motivation to achieve personal represent the JCC in a positive and professional manner demonstrating the values presented in our Mission and Vision department meetings and trainings as necessary or in a leadership role when key staff are absent from Welcome Desk with coverage inside the building and outside at the Shapiro Rec-Park as other duties as necessary or YOU ARE:Associate or bachelors degree consultative sales experience in a membership-driven in a hospitality and/or retail communicator connector and relationship developer; possess exceptional interpersonal skills.A positive warm friendly and flexible knowledge of computer software including Microsoft Office (Word Excel PowerPoint) email and internet. Experience with CRM database. Salesforce a SKILLS AND WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential performing the duties of this job the employee may be exposed to moderate to loud noise levels. The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential performing the duties of this job the employee is regularly required to sit or stand for long periods of time; use a computer; talk and hear. The employee may also be required to reach grab and grip with hands and arms; and stoop kneel or crouch. The employee may at times be required to lift pull. While performing the duties of this job the employee may be required to lift and/or move up to 20 AND BENEFITSSalary: $19/hourBenefit & Perks: The JCC offers a comprehensive benefits package including generous time off paid holidays health dental and vision insurance 401(k) 4% employer match with 100% vesting immediately FSA/HSA options life insurance long term disability complimentary membership to the Jewish Community Center discounts on programs including preschool and summer camp and wellbeing job description is not intended to be all-inclusive and incumbent will also perform other reasonably related business duties as assigned by supervisor or other management as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment. The Jewish Community Center of Greater Baltimore is proud to be an equal opportunity keeping with our Jewish values we are dedicated to a policy of nondiscrimination in employment on the basis of race religion color sex sexual orientation gender identity or expression national origin age marital status citizenship veterans status physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal or applicable state or local law. We welcome everyone interested in our mission to join us. If you require accommodations please contact us and we will make every effort to meet your needs.