Member Experience Sales Coordinator | Full-Time | Carolina Club UNC Alumni
Job Location:
Chapel Hill, NC - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.
The Membership Experience Sales Coordinator plays a vital role in supporting the Clubs membership growth engagement retention and overall member satisfaction. This position serves as a key ambassador of the Club creating exceptional experiences for prospective members new members current members and guests before during and after every Club interaction. This position supports membership sales marketing member engagement event coordination communications and new member onboarding. The ideal candidate is highly organized service-focused outgoing and passionate about building relationships that strengthen member loyalty and drive membership growth.
This role will pay an hourly rate between $20.00 - $25.00
Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) and Paid Time Off (vacation days sick days and 11 holidays).
This position will remain open until December 4 2026.
The Carolina Club provides a home where alumni friends of the university and the Chapel Hill community meet in the spirit of fellowship and camaraderie. The lives of our members are enriched through gracious hospitality & philanthropic values.
Membership Sales & Prospect Development
- Support membership growth through prospect outreach lead generation and relationship-building within the community.
- Coordinate prospect communications follow-up efforts and sales activity tracking to maintain a strong pipeline.
- Assist with membership tours and deliver a welcoming professional introduction to the Club.
- Collaborate on the planning promotion and execution of membership recruitment and prospect events.
- Serve as a visible and welcoming Club ambassador fostering meaningful relationships with members and guests.
- Promote Club programs services events and amenities to encourage participation and engagement.
- Execute member recognition and outreach initiatives including birthdays anniversaries special invitations and personalized communications.
- Create memorable member experiences that enhance satisfaction engagement and retention.
- Support and coordinate all aspects of the new member onboarding experience.
- Conduct welcome outreach facilitate orientation programs and connect members with Club activities and services.
- Monitor new member engagement and satisfaction through consistent follow-up and relationship-building.
- Assist with member retention initiatives feedback collection and resignation follow-up efforts.
- Coordinate and distribute member and prospect communications that reflect Club standards and brand identity.
- Support social media management content creation engagement and online reputation management.
- Maintain and update marketing materials digital platforms and event communications.
- Create personalized communications that strengthen member connections and reinforce Club value.
- Assist with the planning promotion registration and execution of Club events and programs.
- Coordinate event communications guest experiences and on-site logistics to ensure successful outcomes.
- Capture event content and support post-event communications recognition and follow-up.
- Collaborate across departments to maintain a cohesive and engaging annual event calendar.
- Maintain accurate member and prospect records databases and reporting systems.
- Support data analysis membership metrics and operational reporting to inform decision-making.
- Assist with member inquiries reservations and service requests in a timely and professional manner.
- Provide support for departmental projects committees and continuous improvement initiatives.
- Deliver exceptional hospitality and personalized service at every member and guest interaction.
- Demonstrate professionalism positivity accountability and a solutions-oriented approach.
- Address member concerns proactively and support effective service recovery and resolution efforts.
- Collaborate across departments while remaining flexible to meet evolving Club and member needs.
- 1-2 years of previous experience with sales support event coordination or a related field. Membership sales or business development experience is preferred.
- High school diploma or GED.
- Knowledge of private clubs hospitality events or customer loyalty programs.
- Strong relationship-building and interpersonal skills.
- Exceptional customer service mindset with a passion for creating memorable experiences.
- Excellent communication skills.Professional phone etiquette.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite including Outlook Word and Excel.
- Ability to work independently while contributing effectively to a team environment.
- High attention to detail and commitment to follow-through.
- Experience with social media management and content creation is a plus.
At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.
Required Experience:
IC
About Company
OVG Oak View Group, LLC is an American Global Advisory, Development and Investment Company for Sports and Live Entertainment industries.
