Member Experience Manager

We are seeking a dynamic forward thinking Member Experience Manager to help lead the next phase of growth culture enhancement and organizational development for our credit union.

This is not a traditional branch management role. We are looking for a leader who can bring fresh ideas inspire teams strengthen member relationships and help create an exceptional experience for both members and employees.

The ideal candidate will be passionate about employee development business development financial literacy sales leadership and cultivating a culture centered around service excellence and growth.

This individual will play a key role in strengthening the overall member experience while driving employee engagement staff development community involvement and organizational growth.

Key Responsibilities

Lead and elevate the overall member experience across the organization
Develop coach and inspire staff to create a high performing service driven culture
Drive sales initiatives and support growth strategies throughout the credit union
Serve as the primary business development contact for SEG relationships and help reestablish and strengthen those partnerships
Lead financial literacy and member education initiatives within the community
Identify opportunities to improve processes service delivery employee engagement and operational effectiveness
Help foster a culture of innovation accountability collaboration and continuous improvement
Resolve complex member situations while maintaining a high level of professionalism and service
Perform operational approvals and support daily branch and member service operations as needed
Ensure compliance with all applicable regulations including but not limited to the Bank Secrecy Act

Qualifications :

3 to 5 years of experience in business development sales management credit union leadership or a related financial services role
Proven success coaching teams developing employees and leading performance initiatives
Strong understanding of member service sales culture and relationship building
Experience resolving complex member situations and balancing service with risk management
Knowledge of operational procedures and regulatory compliance requirements including the Bank Secrecy Act
Strong communication leadership organizational and problem solving skills
Ability to think strategically while also being hands on and engaged with staff and members

What We Are Looking For

We are seeking someone who is energized by growth development and creating positive momentum within an organization. Someone who can bring new ideas to the table build relationships both internally and externally and create a culture where employees and members genuinely feel valued.

If you are passionate about leadership service excellence employee development community engagement and helping shape the future growth of a credit union we would love to hear from you.

Remote Work :

No

Employment Type :

Full-time