Member Experience Coordinator

Join Golden Valley Electric Association as the Member Experience Coordinator in Fairbanks Alaska and help shape every interaction our members have with GVEA.

In this exciting role youll lead initiatives that evaluate improve and strengthen the member experience across the cooperative. Working closely with departments throughout the organization youll help ensure every touchpoint in the member journey is consistent supportive and positive while using member feedback and data to drive meaningful improvements.

With a competitive starting salary of $88183 annually DOE Grade 11 this position offers the opportunity to influence organizational culture improve member satisfaction support employee development and strengthen GVEAs reputation throughout Interior Alaska.

You will have access to excellent benefits including a defined pension 401(k) match Health Insurance Life Insurance Short- and Long-Term Disability Annual Leave Wellness Program (including fitness reimbursements) and Tuition Reimbursements. Join a forward-thinking organization where your leadership will help strengthen compliance reduce risk and support reliable service across Interior Alaska.

GVEA is an electric cooperative that owns and maintains 3491 miles of transmission and distribution lines 35 substations and 9 generating facilities. Our system is interconnected with Fort Wainwright Eielson AFB Fort Greely Clear Space Force Station the University of Alaska-Fairbanks and all electric utilities in the Alaska Railbelt which extends from Homer to Fairbanks. Powering the Interior of Alaska GVEA contributes to the economic environmental and social viability of our communities.

As the Member Experience Coordinator at Golden Valley Electric Association youll lead efforts to improve the overall member experience by working with departments across the organization to ensure every interaction is positive consistent and member-focused.

In this role youll use member feedback survey results and performance data to identify opportunities for improvement enhance service processes and help resolve member concerns. Youll also develop strategies and resources that strengthen customer service support employee coaching and promote service excellence throughout the cooperative.

Youll contribute to public relations efforts by supporting member communications community outreach internal communications and communications during power outages. Youll also help create engaging print and digital materials that keep members and employees informed.

This is an opportunity to make a meaningful impact by improving the member experience strengthening relationships with our members and helping GVEA continue to deliver exceptional service to the communities we serve.

To thrive in this role youll be passionate about delivering exceptional customer experiences and building strong relationships. Youll be an analytical problem solver who enjoys turning feedback and data into meaningful improvements while collaborating with employees across multiple departments.

The ideal candidate will have excellent communication skills strong organizational abilities and experience balancing strategic planning with hands-on execution. Success in this position requires initiative creativity attention to detail and the ability to communicate complex information in a clear and engaging way.

Knowledge and skills required for the position are:

• Bachelors degree in Business Management Communications Marketing or a related field (or equivalent experience)
• Five years of experience in customer service communications or a related field
• Three years electric utility experience preferred
• Knowledge of marketing communications and public relations principles
• Strong customer service leadership and relationship-building skills
• Excellent written verbal presentation and proofreading abilities
• Strong analytical skills with the ability to interpret data and identify trends
• Experience developing procedures training resources and process improvements
• Proficiency with Microsoft Office and experience creating professional communication materials
• Valid drivers license

Note: As part of your application please submit one work sample that demonstrates your ability to improve the customer experience through communication process improvement training data analysis and/or problem-solving. Please remove or redact any confidential or proprietary information before submitting. Include a brief explanation describing your role in creating the work sample the intended audience the objective and the outcome or impact (if known).

Please email your work sample to

Were looking for talented individuals like you to join our team and help us create exceptional experiences for every GVEA member. If youre passionate about customer service collaboration and making a positive impact in our communities wed love to hear from you! Please complete our online mobile-friendly application and take the next step toward joining the GVEA team.

GVEA conducts pre-employment post-offer drug/alcohol screening and background checks. Background checks will be conducted on all final candidates as deemed necessary. All offers of employment at Golden Valley Electric Association are contingent upon clear results of a drug/alcohol screening.

Required Experience:

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