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Member Experience Associate
Job Location:
Job Location:
San Antonio, TX - USA
Hourly Salary:
USD 19 - 21
Hourly Salary:
Posted:
27 August 2026 (13 days ago)
Posted:
Application Deadline:
24 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About KidStrong Alamo Ranch
KidStrong helps parents build stronger smarter more confident kids. Our program is designed for children from crawling through age 11 and focuses on brain physical and character development through science-based high-energy classes.
KidStrong helps parents build stronger smarter more confident kids. Our program is designed for children from crawling through age 11 and focuses on brain physical and character development through science-based high-energy classes.
We are looking for a Member Experience Associate who is friendly organized confident speaking with families and excited to help create a great member experience. This position has the potential to grow depending on strong performance!
Position Overview
This role is a blend of front desk and member management support. Youll be one of the first faces and voices families interact with so professionalism and follow-through are a big part of the job.
The right candidate is comfortable answering phones helping current members talking with prospective families and supporting the trial process through enrollment.
For the right fit this role may also grow into sales and coaching opportunities
What Youll Do
- Greet families and children with a warm energetic and professional attitude
- Answer incoming phone calls and respond to questions about classes memberships trials camps birthdays and scheduling
- Support current members with account questions attendance updates makeups and general needs
- Help guide prospective families through the trial experience
- Follow up with leads and assist in converting trials into memberships
- Support daily front desk operations and help keep the center clean organized and welcoming
- Assist with events camps and special center initiatives as needed
- Use the KS Coaches App to record data and provide data (attendance awards etc.)
- Communicate professionally with co-workers in Slack including periodic checks of messages when not in-center
- Attend additional mandatory staff meetings as required by the staff leadership
- Directly report to Owners and work closely with the General Manager and Head Coach
- Other duties as assigned
What Were Looking For
- Motivated individual looking to grow within a company
- Friendly outgoing and professional with strong communication and people skills
- Comfortable talking to parents in-person and over the phone
- Organized and dependable with strong follow-through
- Able to multitask in a fast-paced environment
- Customer service sales retail hospitality or front desk experience preferred
- Experience working with kids is a plus but not required for the front desk role
Schedule
- Priority will be given to candidates with availability on Saturdays and Sundays but we may be flexible for the right fit
- Some weekday evenings availability
- Schedule will depend on center needs and trial volume
- Part Time: 12 hours a week
Compensation: $19.00 - $21.00 per hour
KidStrong is a private child development training center focused on brain physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.
OUR PEOPLE:
- Want to work with great people
- Want personal and professional growth
- Want to make an impact
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to KidStrong Corporate.
Required Experience:
IC
