Member Engagement Sales & Service Advisor West Bend WI August 17th Start

Delta Defense / U.S. Concealed Carry Association (USCCA)

If youre hunting for a paycheck and a phone queue keep scrolling. This isnt that.

Were Delta Defense the private company behind the marketing operations and customer service for the USCCA. We safeguard life freedom and finances for responsible American gun owners. That members trust is earned one conversation at a time.

Headquarters based: This role is based at our West Bend WI headquarters where our team comes together to serve members build trust and stand watch. Hybrid work is available with three in-office days each week. Relocation assistance is not provided for this role.

Inside Delta Defense we call ourselves Sheepdogs. Not because were aggressive but because we stand watch. We protect courageously. We build trust and connection in every member interaction.

We offer connection to a community of people who know they cannot take life and liberty for granted. We want our members to grow the same way we do so we are obsessed with understanding them forging ever-deeper connections and helping them find the determination they need to build a better safer life.

If that belief system lands with you keep reading.

Great advisors here do not sound scripted. They sound like:

• A friend giving advice at the kitchen table.
• A mom walking someone gently through confusing information.
• A counselor meeting a member as a human first.
• A coach bringing unmatched energy.
• The calm confident uncle you actually take advice from.
• A protector making sure someone does not lose money to fraud.

The best advisors slow down discover what matters build trust and prescribe the next step. We do not move members through a queue. We move them forward. Our advisors guide with confidence because the solution has to fit the person not just the problem.

• Connect with USCCA members and prospects across phone chat social media and SMS.
• Build trust that makes people feel known heard and protected.
• Prescribe the next right step through education honest guidance and find needs fill needs sales.
• Support account updates payments purchases and membership needs.
• Stand with members considering non-renewal and help them find the right path.
• Deliver the kind of experience members tell their friends about.
• Demonstrate the Core Values & Beliefs of Delta Defense.

• Starting pay: $21.00/hour with commission eligibility. Shift premium based on days and hours worked.
• 23 days of Personal Time Off 8 company holidays and paid day of Volunteer Service annually
• Advisors may be scheduled to work Company-recognized holidays based on their assigned shift and business needs. If you work a Company-recognized holiday youll receive premium holiday pay including 1.5x your regular hourly rate for hours worked plus applicable holiday pay.
• Medical Dental Vision HSA FSA Life Short-Term and Long-Term Disability coverage.

This is not an entry-level role. Experience matters but conviction matters more. You bring:

• Sales and customer service experience.
• Strong phone and written communication skills.
• Patience empathy and real listening. The curiosity to ask better questions.
• Confidence prescribing a next step not just presenting options.
• Comfort with software applications systems and digital communication.
• A pull toward the mission of responsible self-defense.
• The courage to stand watch when the conversation gets hard.

High School diploma or equivalent required. Associates degree or higher preferred. Producer Property & Casualty License required; paid training provided. Self-defense knowledge training and familiarity with firearms is preferred but not necessary.

• Start strong with a paid required training program designed to help you build confidence understand our members and succeed in your role.
• For your first 8 weeks training is held Monday through Friday 8:00 a.m. - 4:30 p.m. Central Time.
• After the initial 8 weeks youll spend 4 additional weeks training on your assigned shift.
• Full availability during the 90-day training period is required so you can get the coaching practice and support needed to serve our members well.

Now hiring full-time 40 hours/week for one of these schedules:

• Tuesday Saturday 6:00 a.m. 2:30 p.m. Central Time
• Sunday Thursday 6:00 a.m. 2:30 p.m. Central Time

Benefits information can be reviewed and applications accepted at: Delta Defense Careers

** Please check your email after submitting your application. To advance in the hiring process you must complete the requested online assessment. We look forward to reviewing your application. **

PM19

Required Experience:

Unclear Seniority