MEMBER CONCIERGE Annapolis
Job Location:
Job Location:
Annapolis, MD - USA
Hourly Salary:
$ 16 - 18
Hourly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
FULL-TIME OR PART-TIME $16-$18 PER HOUR PLUS SALES COMMISSIONS
The Member Concierge is the first and last person most guests see. This is not a passive reception job. It is a hospitality and sales position for someone who can make people feel welcome stay organized during a busy shift and confidently explain the value of membership.
Key Responsibilities
Welcome guests provide shop tours and manage check-in and checkout.
Answer calls texts and emails and schedule appointments accurately.
Explain membership options and sell memberships upgrades services and retail products.
Support rebooking retention and member account maintenance.
Coordinate with service providers to keep appointments and service flow on track.
Process payments maintain accurate records and keep the front desk polished and organized.
Handle routine guest questions and concerns with professionalism and good judgment.
Skills Knowledge and Expertise
Previous sales hospitality retail salon spa or customer-service experience preferred.
Comfort discussing prices asking for the sale and working toward goals.
Strong communication organization and computer skills.
Experience with booking point-of-sale CRM or scheduling software is helpful.
A high school diploma or equivalent and evening and weekend availability.
