Medication Courier, Pharmacy Services
Job Location:
Asheville, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
JOB SUMMARY:
The Medication Home Delivery Courier uses a MAHEC fleet vehicle to pick up and deliver prescription medications medical supplies and related materials from multiple MAHEC pharmacies to patient homes across Buncombe Henderson and surrounding counties.This includes interoffice deliveries between campus facilities as well as satellite offices and affiliated locations around the Western NC MAHEC region.This role ensures safetimely and compliant delivery of medicationsincluding controlled substanceswhilemaintainingpatient confidentiality and adhering to all MAHEC state and federal regulations.
The courier may also collect cash payments from patients whenandis responsible forsecurehandling documentation and return of collected funds.Thisincludes interoffice deliveries between campus facilities as well as satellite offices and affiliated locations around the Western NC MAHEC region.
SPECIFIC RESPONSIBILITIES:
Make scheduled and unscheduled delivery routes from MAHEC pharmacies to patient homes across Western NC ensuringtimelyandaccuratedelivery of medications.
Coordinate daily with pharmacy staff to receive delivery manifests verify medication packages and confirm patient delivery requirements.
Follow a preset delivery schedule that may vary based on patient needsmedicationurgency weather or pharmacy workflow.
Ensure allmedicationsespecially controlledsubstancesare delivered securely and directly to the patient or authorized recipient obtaining signatures as.
Collect cash payments when applicable following MAHEC cashhandling procedures and returning funds to the pharmacy at the end of each shift.
Maintain strict confidentiality of all Personal Health Information (PHI). All medication packages and PHI must remain locked andsecuredduring transport.
Perform pretrip vehicle inspections and ensure the fleet vehicleremainsin safe operatingcondition. Submit maintenance work orders when needed.
Communicate delivery issues delays or patient concerns to pharmacy staff promptly to ensure continuity of care.
Assistpharmacy operations byidentifyingopportunities to improve delivery efficiency safety and patient satisfaction.
Provide exceptional customer servicerepresentingMAHEC professionally during all patient interactions.The Courier performspre-tripinspections on the delivery vehicle and ensures the maintenance schedule is maintained.This includes notificationtomaintenance via a workorder if any problems with the vehiclearisemaintenance notifications appear on the control screens or anytime maintenance is.
This role description is a general description of the essential job functions.It is not intended to describe all the duties theMedication Home Delivery Couriermay perform.
KEY COMPETENCIES:
Communication Skills
Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriatelyenumerateinformation in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex anddifficult situations toultimately providethe best care possibletoour patients and their families.
Decision Making
Ability to make the mostappropriate decisionin a givensituation and thentakingthe next steps to ensureappropriateandtimelycompletion. This requires conflict resolution skills critical thinking skills confidencein your ability to make the right decision in most situations. This also includesabilityto prioritize your workday appropriately to ensure the most important tasks are completed on time.
SpecializedKnowledge
Will investigatecommunicateand resolve issuesas they arise with deliveries working with the variousdepartment operational managers to coordinateupdate and improve operations and processes.
Interpersonal Skills
Showing the ability to meetdifficult situationswith grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their familyat all times even whenitsmost difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.
Organizational Values
Adherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures andequitablepracticesabilityto manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to dothebest for each other and gives personal ownership towards the goal of helping people in their time of need.
Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come toan appropriate resolutionfor a given issue. This helps to drive continuous improvement by thinkingthroughwhere we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying thosenew ideasto affect positive change.
SPECIFIED SKILLS
COMPUTER
Microsoft OfficeincludingWord Excel PowerPoint andinventory managementapplications.
FOREIGN LANGUAGE
Not Applicable.
PHYSICAL DEMANDS
Heavy -Very highenergy level: Lift over 50lbs Lift and Carry 80lbsand walkinga distance of 30feet Push/Pull > 200lbs(patient on a bed or stretcher) Lateral Transfer orassistedsit to stand transfer.
Occasional(0 - 33% of Workday)
EDUCATION AND EXPERIENCE
MINIMUM QUALIFICATIONS:
Experience inshippingreceivingor warehouse management.
High School Diploma or GED
Pass a medical examination and drug screen todetermineabilityto complete the daily tasks associated with the role.
PREFERRED QUALIFICATIONS:
Previouscommercial vehicle driving experience
Commercial Drivers License (CDL) Class B
REQUIRED LICENSES:
ValidNC drivers licensewith clean driving record.
SCHEDULE:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division);40 hoursper workweek; weekend holiday or evening coverage is occasionally. Work hours will need to be flexiblein order torespond to special work assignments or evening activities as requested by the team leader.
POSITION COMPENSATION:
$19.90/hour full time full benefits available
At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.
