Medical Support Assistant – Muskogee, OK

Jamison Professional Services Inc. (Jamison) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.

Job Title: Medical Support Assistant Muskogee OK
This is a 100% remote position for candidates residing within 50 miles of an eligible VISN 19 VA Medical Center.

DESCRIPTION OF SERVICES:
As a Medical Support Assistant you will assist Veterans by scheduling appointments coordinating community care referrals maintaining patient information and providing outstanding customer service while supporting VA healthcare operations

Hourly Rate: $16.96 Benefits

Responsibilities:
Schedule and coordinate patient appointments in accordance with VA policies.
Process Community Care referrals using VA systems.
Maintain accurate patient demographic information.
Coordinate care with community healthcare providers.
Answer incoming calls professionally and provide excellent customer service.
Respond to patient and provider inquiries regarding services.
Document information accurately within VA electronic health record systems.
Monitor consults and appointment status to ensure timely completion.
Utilize Microsoft Office Suite and VA applications daily.
Maintain HIPAA compliance and protect sensitive patient information.
Perform additional administrative duties as assigned.

REQUIRED AND DESIRED KNOWLEDGE SKILLS AND ABILITIES:
High School Diploma or GED
Must reside in the United States
Minimum of 6 months of customer service experience
Knowledge of medical terminology
Typing speed of 50 words per minute
Strong verbal and written communication skills
Computer proficiency
Ability to work independently in a remote environment
Experience in medical scheduling or healthcare administration
Previous experience with electronic medical records (EMR/EHR)
Experience in a call center or healthcare customer service environment
Preferred: Familiarity with VA systems such as CPRS VistA HSRM PPMS CTM or similar healthcare applications is highly desirable.

Location: Remote
Schedule: Monday Friday 8:00am 4:30pm excluding federal holidays.

Clearance Level Required: Employment is contingent upon successfully completing any required background checks in accordance with applicable law.

JAMISON CORPORATE OVERVIEW:
Jamison Professional Services Inc. (Jamison) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta Georgia. We specialize in providing professional management administrative healthcare court reporters and transcriptionist experts and document/ record and telehealth operational support solutions to U.S. Government State and commercial clients. Jamison is a nationwide professional staff augmentation company that helps commercial clients and government agencies expand their talent acquisition reach by sourcing assessing developing and managing the talent that enables them to be successful.
Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence integrity and professionalism.
Jamison affords equal employment opportunity to all individuals regardless of race creed color religion gender national origin ancestry age marital status veteran status disability medical condition gender identity or sexual orientation. Our employees as well as applicants and others with whom we do business will not be subjected to sexual racial religious ethnic or any other form of unlawful harassment and/or addition Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.
Jamisons commitment to equal opportunity is applied through every aspect of the employment relationship including but not limited to recruitment selection placement training compensation promotion transfer termination and all other matters of employment.
Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.
All applications must be submitted through our application system at: Experience:

Junior IC