Medical Support Assistant (MSA)

This position is contingent upon contract award.

In this role youll provide remote scheduling and administrative support for Veterans receiving care through a coordinated healthcare network. Youll manage appointments and referrals communicate with Veterans and healthcare providers maintain accurate records and help ensure timely access to appropriate services.

This is an administrative and scheduling position and does not involve hands-on clinical care.

Employment Type: Full-time

Work Arrangement: Remote within 50 miles of Helena MT.

Schedule: MondayFriday; 8-hour shifts between 8:00 a.m. and 4:30 p.m. excluding federal holidays.

Key Responsibilities

• Schedule track and manage appointments while completing required pre-appointment and follow-up communications.
• Process and monitor referrals and coordinate authorized care with community healthcare providers.
• Maintain accurate patient demographic insurance emergency-contact and administrative information.
• Review and process health records electronic orders referrals appointment updates faxes and other documentation using required healthcare systems.
• Respond professionally to calls and messages from Veterans family members healthcare providers and internal teams.
• Manage assigned work independently meet established workload and timeliness expectations protect confidential information and escalate scheduling or system issues appropriately.

Qualifications :

Requirements

• High school diploma or General Educational Development (GED) equivalency.
• At least six months of customer service experience.
• Ability to type at least 50 words per minute.
• Basic knowledge of medical terminology.
• U.S. citizenship or Permanent Resident Card required.
• Ability to successfully complete the required background screening including a Public Trust determination.
• Ability to sit or stand for prolonged periods and occasionally bend stoop or lift up to 15 pounds.

Additional Information :

Training and access will be provided for the healthcare scheduling and records systems used in the role.

Health & Welfare (H&W): Up to $5.09 per hour in accordance with the Service Contract Act (SCA).

All your information will be kept confidential according to EEO guidelines.

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical financial and/or other benefits. Final salary and offer will be determined by the applicants background experience skills internal equity and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical dental vision and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services complies with all federal state and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.

Remote Work :

Yes

Employment Type :

Full-time