Medical Support Assistant Hampton

Jamison Professional Services Inc. (Jamison) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.

Job Title: Medical Support Assistant

DESCRIPTION OF SERVICES:
The Medical Support Assistant (MSA) provides administrative and customer service support within VA medical facilities assisting clinical and administrative departments with patient scheduling reception electronic medical records (EMR) community care coordination eligibility and enrollment release of information and travel reimbursement processing. The MSA plays a key role in ensuring efficient operations while delivering exceptional service to Veterans healthcare providers and staff.

Responsibilities:
Schedule reschedule and cancel patient appointments and consultations while maintaining accurate scheduling records.
Monitor appointments consults recalls no-shows and electronic alerts using VA scheduling systems.
Enter update and maintain patient information within Electronic Medical Records (EMR) including scanning and indexing medical records and insurance documentation.
Provide exceptional customer service by greeting Veterans answering inquiries and directing patients to the appropriate departments.
Answer incoming calls place outgoing calls and assist patients with appointment coordination and general administrative questions.
Assist patients with Release of Information (ROI) requests and My HealtheVet registration authentication and secure messaging.
Process patient travel reimbursement claims review eligibility assist with transportation arrangements and reconcile travel-related documentation.
Support Community Care by coordinating appointments with community providers documenting appointment information obtaining medical records and ensuring records are properly uploaded to the patients medical record.
Provide administrative support to Eligibility Health Information Management (HIM) and other clinical and administrative departments as assigned.
Maintain patient confidentiality and comply with HIPAA VA policies and all applicable privacy regulations.
Adapt to changing priorities support multiple clinics or departments as needed and work independently while managing multiple tasks in a fast-paced healthcare environment.

REQUIRED AND DESIRED KNOWLEDGE SKILLS AND ABILITIES:

• Be a U.S. citizen.
• Be proficient in spoken and written English.
• Demonstrate excellent customer service communication and interpersonal skills.
• Maintain professionalism courtesy and confidentiality in accordance with HIPAA requirements.
• Be able to work independently prioritize multiple tasks and exercise sound judgment.
• Be proficient with computers including Electronic Health Records (EHR) scheduling systems Microsoft Office and other office software.
• Type a minimum of 40 words per minute.
• Have basic knowledge of computerized patient record systems and standard office equipment.
• One (1) year of clerical administrative office support or customer service experience as MSA; or

Location: Hampton VA 23667

Schedule: The tour of duty shall be set at an 8-hour shift with a one-half (½) hour lunch period. Monday Friday.

Hourly Rate: $17.94 Benefits

Clearance Level Required: Employment is contingent upon successfully completing any required background checks in accordance with applicable law.

JAMISON CORPORATE OVERVIEW:
Jamison Professional Services Inc. (Jamison) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta Georgia. We specialize in providing professional management administrative healthcare court reporters and transcriptionist experts and document/ record and telehealth operational support solutions to U.S. Government State and commercial clients. Jamison is a nationwide professional staff augmentation company that helps commercial clients and government agencies expand their talent acquisition reach by sourcing assessing developing and managing the talent that enables them to be successful.
Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence integrity and professionalism.
Jamison affords equal employment opportunity to all individuals regardless of race creed color religion gender national origin ancestry age marital status veteran status disability medical condition gender identity or sexual orientation. Our employees as well as applicants and others with whom we do business will not be subjected to sexual racial religious ethnic or any other form of unlawful harassment and/or addition Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.
Jamisons commitment to equal opportunity is applied through every aspect of the employment relationship including but not limited to recruitment selection placement training compensation promotion transfer termination and all other matters of employment.
Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.
All applications must be submitted through our application system at: Experience:

Junior IC