Medical Services Coordinator

At LifeStance Health we strive to help individuals families and communities with their mental health needs. Everywhere. Every day. Its a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when its hard - because we know its worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health the following benefits are offered: medical dental vision AD&D short and long-term disability and life insurance. Additional benefits include a 401k retirement savings with employer match paid parental leave paid time off holiday pay and an Employee Assistance Program.

Job Summary:
The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medicalcare providing support to patients and psychiatric clinicians ensuring quality customer service to in-person and remote patients and clinicians.

Compensation: Starting at $23.50/hourly plus quarterly bonus/incentive potential

Hours: Monday - Friday 8:00 am - 5:00 pm

Location: 2365 Iron Pont Rd Suite 210 Folsom CA 95630

Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff
engagement activities to promote LFST culture engagement and connection.
Provide strong customer service responding quickly and appropriately to patient needs and
being prepared to manage potentially difficult or emotional situation.
Communicate with peers clinicians and patients in ways that support patient care and clinician
satisfaction.

Patient Support:
Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations
lab orders letters for patients records requests coordination of needed patientforms/paperwork (i.e. FLMA)
Facilitate communication as needed between the patient medical staff and the patients pharmacy
Manage phone systems: Answer incoming calls to medical services line and provide patientsupport with medication related questions refill requests release requests appointmentreschedules miscellaneous inquires etc.
Ensure accuracy of patient pharmacy information in the medical record
Scan all hard copy correspondence into patients EHR record
Assist patients with telehealth access Patient Portal issues and other troubleshooting asneeded.
Immediately handle any urgent requests; triage patient issues and resolution i.e. direct tocorrect departments or escalate for assistance.
Assist in coordination of external referrals for patient care

Clinician Support:
Provide general clinician support assist clinicians with administrative questions and/or dutiessuch as sending letters faxes etc.
Coordinate with clinicians pertaining to any additional patient questions.
Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter
external referral AMD status etc.)

Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:
High School or equivalent required associates/bachelors degree preferred.
1 years of experience in healthcare operations customer service or similar role or setting
preferred.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.Learn moreabout Diversity Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact our Human Resources Team at . Please note: This contact isintended solely for accommodation requests. Inquiries regarding applications resumes and applicant status should not besent to this email addressas they will not be reviewed or responded to. To apply for a position please use our official careers page.