Medical Scheduling Coordinator

Join a mission-driven team supporting U.S. Veterans through the Medical Disability Examination (MDE) program. This role is centered around coordinating and supporting Veterans throughout the medical examination scheduling process tied to their claims with the Department of Veterans Affairs. The ideal candidate is personable compassionate highly organized and able to confidently communicate with individuals while helping guide them through important next steps in the process.

We are seeking customer-focused professionals who thrive in fast-paced metrics-driven environments and excel at problem-solving multitasking and delivering exceptional service over the this fully remote role you will spend a significant amount of time coordinating appointments conducting phone outreach answering questions resolving scheduling issues and ensuring Veterans receive timely and professional support throughout the examination process.

This is not a traditional clinical case management position and does not involve providing medical care or in-person services. Instead this opportunity is best suited for individuals with experience in high-volume customer service healthcare scheduling appointment coordination claims support patient access contact center operations or healthcare-related administrative support environments. Strong communication skills professionalism empathy attention to detail and the ability to navigate sensitive conversations are critical for success in this role while supporting an important Veteran-focused mission.

Required US Citizenship US residence

WORKSITE:

Remote - Candidates located in Eastern Time Zones are preferred to support operational coverage between 8:00 AM and 5:00 PM local business hours.

WORK SCHEDULE:

Monday-Friday

8:00 AM and 5:00 PM EST based on business needs.

COMPENSATION: $21.00 Per Hour

WHAT WE OFFER:

• Paid sick leave based on state regulations after 90 days of employment

• Medical dental and vision insurance offered after a waiting period (60% paid by Fortuna)

• Free TeleMedicine and Mental Health services for you and your family

• Additional voluntary benefits such as Group Life Insurance Accidental Insurance Critical Care and Short Term Disability

WHAT YOULL DO:

• Review Examination Scheduling Requests (ESRs) medical records and service records to determine case readiness and required examinations and/or diagnostic testing
• Submit and track clarification requests with the Department of Veterans Affairs (VA) and manage cases through completion
• Coordinate with claimants clinic staff and internal stakeholders to schedule appointments monitor exam completion and ensure required documentation is submitted accurately and timely
• Maintain detailed case documentation while navigating sensitive information with professionalism and discretion
• Collaborate across operational teams and clinic partners to resolve issues escalate concerns appropriately and support efficient case processing
• Serve as a point of contact (POC) for assigned clinics when applicable ensuring effective communication and coordination
• Support operational workflows mentor team members when needed and contribute to process improvement initiatives
• Meet productivity quality timeliness and performance metrics within a highly structured metrics-driven environment
• Adapt to evolving technologies tools AI and automation systems utilized within the program

WHAT YOULL BRING:

• Minimum of 1-2 years of experience in a healthcare medical scheduling call center claims processing case management or related operational environment preferred
• Experience reviewing medical documentation coordinating appointments or managing complex workflows is strongly preferred
• Strong verbal and written communication skills with the ability to interact professionally with Veterans clinic staff and internal teams
• Experience using Electronic Health Records (EHR) systems and the Microsoft Office Suite
• Ability to multitask prioritize competing deadlines and maintain exceptional attention to detail
• Ability to work independently in a remote environment while also collaborating effectively within a team structure
• Comfortable working in a performance-based environment with defined KPIs and operational expectations
• Reliable high-speed internet connection and a secure distraction-free remote workspace

• Required Education: High School Diploma or equivalent GED

About Fortuna:
Fortuna operates as a staffing agency that sources screens and presents potential candidates for employment opportunities on behalf of our clients. Founded in 2012 by practicing professionals with more than 50 years of combined experience Fortuna is headquartered in McClellan California with offices in Los Angeles New York and satellite locations in the Philippines and Israel. Fortuna is an active member of multiple California service agreements including CMAS ITMSA (Tier 2) and CalPERS SpringFed Pool as well as various municipalities and large corporation vendor pools.

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Required Experience:

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