Medical Front Desk Supervisor

Front Desk Operations Supervisor (Full-Time)

The Company

Our client is a well-established nonprofit behavioral health organization serving St. Petersburg and the surrounding communities. They are committed to providing high-quality mental health services while fostering a supportive professional environment for both staff and clients.

The Position

Our client is seeking a Full-Time Front Desk Operations Supervisor to oversee the day-to-day operations of front office and reception services throughout Pinellas County. This leadership position works closely with operational clinical and billing teams to ensure an exceptional patient experience efficient front office workflows accurate insurance verification and effective patient access to services.

Compensation & Benefits

$62000 Depending on Experience
Medical Dental & Vision Insurance
Company Paid Life Insurance
Paid Time Off
Paid Holidays
401(k) Retirement Plan with Up to 5% Employer Match
Professional Development Opportunities
Excellent Benefits Package
Long-Term Stability with a Mission-Driven Organization

Schedule

Full-Time Exempt Position
Minimum 40 Hours Per Week
Monday Thursday: 7:00AM 7:00PM (flexible scheduling based on operational needs)
Friday: 7:00AM 5:00PM
Various Locations Throughout Pinellas County

Requirements

Bachelors Degree in a Related Field Required
Minimum of Six (6) Years of Supervisory Experience in a Community Healthcare or Behavioral Health Setting Required
Experience Working in a Highly Service-Oriented Environment Required
Experience Working with Multiple Healthcare Service Lines Required
Experience with Electronic Medical Records (EMR/EHR) Systems Required
Knowledge of Health Insurance Plans and Eligibility Verification Processes Required
Knowledge of HIPAA Regulations and Healthcare Terminology Required
Proficiency with Microsoft Office Applications Required
Strong Leadership Organizational Critical Thinking and Time Management Skills Required
Excellent Verbal and Written Communication Skills Required
Bilingual English/Spanish Preferred
Experience Working with Under-Resourced Populations Preferred
Valid Florida Drivers License with Acceptable Driving Record Required
Reliable Transportation with Valid Registration and Insurance Required

Responsibilities

Lead and supervise front office operations across assigned locations
Provide leadership coaching training and support to front office staff
Oversee employee performance management and annual evaluations
Manage departmental staffing schedules PTO requests and timecard approvals
Ensure exceptional customer service standards are maintained for patients and staff
Monitor insurance verification processes and patient eligibility requirements
Assist with front desk and insurance verification duties as needed
Collaborate with clinical operational and billing teams to improve patient access and workflow efficiency
Respond to and assist with patient concerns to improve overall satisfaction
Participate in workflow development and process improvement initiatives
Assist with site meetings departmental communications and staff training activities
Ensure compliance with HIPAA regulations and organizational policies
Participate in meetings committees and ongoing professional development activities

Additional Requirements

Must Be at Least 21 Years of Age
Negative Drug Screening Required Prior to Hire and Throughout Employment
Clear Criminal Background Screening Required Prior to Hire and Throughout Employment
DCF Level II Background Screening Required
Fingerprinting Required
OIG Screening Required
Annual Motor Vehicle Record Checks Required
Must Be Determined to Be of Good Moral Character in Accordance with Florida Regulations

Please apply
or
send an updated resume to

Required Experience:

Manager