Medical Front Desk AssociateOptometric Technician

Join Our Visionary Team as an Optometric Technician/Front Desk Associate

Position Summary

We are seeking an enthusiastic patient-focused and highly organized Front Desk & Optometric Technician to join our growing optometric practice. This dual-role position is ideal for an individual who enjoys both administrative and clinical responsibilities and is passionate about providing exceptional patient care.

As a key member of our team you will serve as both the welcoming face of the practice and an essential clinical support professional. You will assist patients throughout their entire visit-from scheduling appointments and checking patients in to performing diagnostic pre-testing and supporting the doctor during examinations. The ideal candidate is friendly detail-oriented reliable and thrives in a fast-paced healthcare environment.

Essential Responsibilities

Front Desk Responsibilities

• Greet patients warmly and create a welcoming professional environment.
• Check patients in and out efficiently while maintaining excellent customer service.
• Schedule confirm and manage patient appointments.
• Answer incoming phone calls emails faxes and patient inquiries professionally.
• Verify insurance eligibility and benefits.
• Collect patient information and ensure all required paperwork is completed accurately.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Process payments and assist with financial transactions as needed.
• Coordinate patient flow to ensure efficient scheduling and minimal wait times.
• Support daily office operations and administrative tasks.
• Maintain confidentiality and compliance with HIPAA regulations.

Optometric Technician Responsibilities

• Assist optometrists in delivering high-quality patient care.
• Escort patients through the examination process with professionalism and empathy.
• Perform diagnostic pre-testing procedures including but not limited to:
• Visual acuity testing
• Automated refracting
• Visual field testing
• Retinal imaging
• Tonometry
• Additional testing as directed by the doctor
• Accurately document patient history and testing results in the EMR system.
• Educate patients regarding eye health treatment plans and contact lens care.
• Prepare examination rooms and ensure equipment is functioning properly.
• Clean sanitize and maintain clinical equipment and work areas.
• Assist with contact lens training and patient instruction when appropriate.
• Maintain patient safety and infection control standards.

Customer Service Expectations

• Deliver a patient-first experience at every interaction.
• Demonstrate professionalism compassion and empathy with patients and coworkers.
• Communicate clearly and effectively both verbally and in writing.
• Resolve patient concerns promptly and courteously.
• Represent the practice in a positive and professional manner.

Qualifications

Required

• High School Diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Professional appearance and demeanor.
• Strong written and verbal communication skills.
• Exceptional attention to detail.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Dependable punctual and reliable.
• Willingness to learn and accept ongoing training.

Preferred

• Previous experience in an optometric ophthalmology medical or healthcare office.
• Experience with Electronic Medical Records (EMR).
• Knowledge of medical insurance verification procedures.
• Bilingual communication skills.
• Experience performing diagnostic pre-testing.

Candidates without experience are encouraged to apply. We are willing to train the right individual who demonstrates a strong work ethic positive attitude and commitment to patient care.

Physical Requirements

• Ability to sit stand and walk for extended periods.
• Ability to use computers phones and office equipment throughout the day.
• Ability to lift up to 25 pounds occasionally.
• Manual dexterity necessary to operate clinical testing equipment.

Benefits

• Competitive compensation
• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Aflac Supplemental Insurance
• Paid Time Off (PTO) Accrual Beginning on First Day of Employment
• Holiday Pay
• Ongoing Training and Professional Development Opportunities

Why Join Our Team

• Work in a modern technology-driven optometric practice.
• Be part of a supportive and collaborative team culture.
• Make a meaningful impact on patients vision and quality of life.
• Gain valuable clinical and administrative healthcare experience.
• Enjoy opportunities for growth and advancement within the organization.

If you are passionate about helping others enjoy working with people and are looking for a rewarding career in eye care we encourage you to apply and become part of our vision-focused team.

Required Experience:

IC