Medical Care Program Associate Supervisor
Job Location:
Howard, MD - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
8930 Stanford Blvd.
Columbia MD 21045
Directs daily operations of the Maryland Childrens Health Program planning and organizing the work of subordinate staff. Evaluates efficiency of operations develops revises and recommends new policies standards and workflow procedures. Interprets and applies polices. This involves providing overall supervision problem solving establishing and implementing policies and procedures for programs and ensuring client service requests are processed accurately and completed timely. This also includes the development of staff training to ensure that staff receive and execute the guidance on relevant program-related laws regulations and policies. Attends State of Maryland site visits and meetings. Regularly briefs the bureaus Deputy Director and Director regarding the program.
Responds to client inquiries by phone and in person. Resolves escalated case concerns. Responds to incoming cases in person by phone and by referrals received via email and CAREAPP. Works collaboratively with Health Department Programs community partners and health care providers.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Four years of clerical experience applying policies in a medical care health insurance or federal or State entitlement program to include two years applying interpreting and processing program specific information policies regulations and guidelines in a medical care program.
Notes:
1. Candidates may substitute additional general clerical experience on a year-for-year basis for the required education.
2. Candidates may substitute thirty credit hours from an accredited college or university for one year of the requiredexperience.
- Experience with Medicaid health insurance programs or other public assistance eligibility programs.
- Experience with eligibility determination and enrollment processes.
- Experience managing or coordinating programs services or operations.
- Experience using technology including Microsoft Office Suite and virtual meeting platforms (e.g. Microsoft Teams Zoom WebEx).
- Experience providing supervision leadership training and guidance to staff.
Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education training and experience as they relate to the requirements of the it is essential that you provide complete and accurate information on your report all related education experience dates and hours of indicate your college degree and major on your application if applicable. For education obtained outside the U.S. any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing submitted after this date will not be added.
Incorrect application forms will not be will not be accepted in lieu of a completed application.
Candidates may remain on thecertified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
Online applications are highly recommended. However if you are unable to apply onlinethe paper application (and supplemental questionnaire) may be submitted to MDH Recruitment and Selection Division 201 W. Preston St. Room 114-B Baltimore MD application materials must be received by 5 pm close of business on the closing date for the recruitment no postmarks will be accepted.
If additional information is required the preferred method is to upload. If you are unable to upload please fax the requested informationto .Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
For questions regarding this recruitment please contact theMDH Recruitment and Selection Division at .
If you are having difficulty with your user account or have general questions about the online application system please contact the MD Department of Budget and Management Recruitment and Examination Division at or.
Appropriate accommodations for individuals with disabilities are available upon request by calling: or MD TTY Relay Service 1-.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer Maryland is committed to recruitment retaining and promoting employees who are reflective of the States diversity.
Required Experience:
Manager
