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Medical Assistant Supervisor
Job Location:
Job Location:
Oakland, CA - USA
Yearly Salary:
$ 79930 - 82348
Yearly Salary:
Posted:
3 June 2026 (30+ days ago)
Posted:
Application Deadline:
22 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Asian Health Services founded in 1974 provides medical dental and behavioral health services to more than 50000 patients. Our approach to well-being focuses on whole patient health for all. We go beyond our clinic walls and invest in our communitys overall health. We know that income housing and environmental struggles lie at the heart of poor health. Thats why we also address food insecurity youth leadership and culturally competent care while working towards supporting safer streets and vibrant communities.
Location: Frank Kiang Medical Center
Job Summary:
Under the direction of the Clinic Units Manager provides supervision and work direction to the Health Coaches Unit Clerks Unit Specialist and other on-call clinic staff in Clinic. He/she is responsible for the day-to-day operations of the Units and coordinates with other departments including Triage Patient Services Department Member Services and the Medical Records Supervisor to address workflow issues and solve problems so that efficient and effective delivery of patient services are assured.
Essential Job Functions
- Schedules assigns supervises and reviews the work of the Health Coaches Unit Clerks Unit Specialist and on-call staff ensures adequate staffing and coordinates workflow.
- Orients and trains staff in work procedures protocols standards and Safety/
- Security practices.
- Analyzes develop updates revises communicates implements and evaluates protocols that meet licensure regulatory and funding requirements. Ensures that changes in the procedure are enforced and implemented by staff.
- Conducts staff performance evaluation.
- Screens and recommends job applications for hiring.
- Recommend and prepare a performance improvement plan disciplinary action dismissal and other personnel actions in consultation and with approval of Units Manager and Nurse Manager and Human Resources.
- Consults or communicates with Human Resource Director on matters related to the collective bargaining agreement personnel policies and labor laws.
- Reviews and submits the time card electronically
- Monitors staffing budget equipment and supply purchases. Collaborate with other supervisors to ensure and maintain appropriate spending.
- Continually assesses the existing system to accommodate changes in policies and procedures.
- Ensures that clinic policies and procedures are enforced and implemented by staff.
- Responsible for implementing quality control.
- Collaborates with all clinics support services medical records membership and administrative staff.
- Exercises independent decision making problem-solving and planning to improve the quality of services provided.
- Addresses patient complaints and problems in a timely and satisfactory manner that assures high patient satisfaction with AHS clinic services.
- Performs all the duties of a Health Coach if the need arises.
- Acts as a backup to support functions when necessary and if appropriate.
- Regularly reports to the Units Manager and / or Nurse Manager for guidance and accountability.
- Participates in staff meetings.
- Conducts a monthly meeting with the Health Coaches Unit Clerks and Unit Specialist.
- Participates in the planning and coordination of special clinic days and other agency-wide activities.
- Recommends and evaluates strategies to improve clinic operation.
- Orders office and medical supplies for the nursing component.
- Upholds by personal example the standards outlined in the AHS Guide to Service Excellence and Code of conduct. Ensures compliance with HIPAA and all other clinic policies and government regulations.
- Coordinates staffing back-up coverage work distribution daily assignments in the clinic.
- Troubleshoot issues relating to the Clinic when requested.
- Screens and recommends job application for hiring as well as orientation and training of new hires.
- Conduct staff annual performance evaluation.
- Assists with special projects including but not limited to EHR updates creating training materials as well as other duties related to clinic flow and customer service as assigned by the Units Manager and/or Nurse Manager.
- Adheres to policy and procedures with the units.
- Ensures patients rights to privacy safety and confidentiality.
- Attends appropriate in-service education courses for technical growth.
Supervisory Responsibilities
- Supervises the Health Coaches Unit Clerks Unit Specialists volunteers and on-call staff.
- Carries out supervisory responsibilities by all AHS policies and applicable laws.
- Responsibilities include interviewing screening hiring and training employees
- Planning assigning and directing work; appraising performance
- Rewarding and disciplining employees; addressing complaints and resolving problems.
- Prioritizes and effectively manages competing interests in inter-relationships between patients supervisees and colleagues.
Minimum Qualifications
- A high school diploma or a Bachelors degree andfouryears of relevant work experience along with increasing responsibilities or two years of relevant work experience in a health care setting
- Must be a Certified Medical Assistant.
Preferred Qualifications
- Masters degree (M.A.) preferred with a minimum one years medical office experience incomparable
- Valid California Drivers License insurance and ability to travel as required to perform duties.
- Bilingual/bicultural in an Asian language preferred.
- Commitment to working in the Asian community to community health care with community health clinics preferred.
- Supervisory experience preferred.
- Trained and experienced in the full scope of health coaching duties with front and/or back-office skills preferred such as those gained working as a Health Coach with demonstrated leadership troubleshooting and team-building abilities
Certifications Licenses Registrations
- Medical Assistant Certification (CMA)
- CPR certification required
$79930.50 - $82348.50 a year
Benefits That Support You
Were committed to supporting our teams well-being. Our comprehensive benefits package includes:
Health & Wellness
- 100% employer-paid Medical Dental & Vision coverage
- Acupuncture & Chiropractic coverage
Time Off
- 12 vacation days
- 12 sick days
- 12 paid holidays 3 floating holidays (additional flexible days you can use anytime)
Financial & Retirement
- 403(b) with 3% employer contribution up to 2% match
- Flexible Spending Account (FSA) & Dependent Care Assistance
Additional Support
- Commuter benefits
- Long-Term Disability Insurance
Please note: We are not seeking support from staffing agencies at this time. Direct applicants only.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
Benefits That Support You We're committed to supporting our team's well-being. Our comprehensive benefits package includes: Health & Wellness 100% employer-paid Medical, Dental & Vision coverage Acupuncture & Chiropractic coverage Time Off 12 vacation days 12 sick days 12 paid holiday ... View more
