Medical Assistant

Job Summary:

Provide assistance to the Physician Registered Nurse (RN) and/or Licensed Practical Nurse (LPN) in the assessment treatment and maintenance of patients and ensure optimal care as well as maintaining organization in the office environment.

Essential Duties & Responsibilities:

Patient Care

• Maintain clinic schedule; open block adjust as needed/requested.
• Prepare patient charts for clinic per physicians preference including; printing required yearly paperwork printing orders and obtaining pertinent records.
• Enter all required information for reporting purposes.
• Enter all orders electronically (Surgery Scheduling sheets Radiology Physical Therapy etc.)
• Answer and respond to incoming phone calls in a timely manner; assist or direct them as needed.
• Ensure appointment preferences are given to patients in emergency situations.
• Direct patient flow to examination radiology and treatment rooms optimizing available space when necessary.
• Assess patients general condition and take vital signs and weight.
• Assist physicians with examinations diagnostic procedures and treatments.
• Provide patient education regarding prescribed and recommended over the counter (OTC) medication dispense sample medication per physicians instructions.
• Educate the patient and/or family about diagnostic procedures treatment plans and provide pre- and post-operative education.
• Correctly label all specimens and arrange for transport to the lab.
• Be available to fill in as needed to cover vacations and illnesses.

Information Processing

Confidentiality/Right to Privacy

• Observes confidentiality of information in regards to patients physicians and fellow employees.
• Protect patient sensitivities and right to privacy.

Computer Use - Patient Data

• Use computer to accurately load maintain and retrieve patient data.

Documentation

• Review patients chart for current complete and accurate information: patient information consents history and physical medication list any missing reports and/or dictations etc.
• Document all patient activities/interventions including medication dispensed/prescribed telephone calls patient paperwork familys response (if needed) the patients medical record.
• Respond to patient inquiries regarding reports on testing.

Communication

• Promote wellness by providing patient education materials and communicating physician advice/instructions.
• Listen well and follow physicians instructions.

Responsibility

• Ensure that all aspects of the office duties are done in a timely fashion and done appropriately (i.e. filing patient calls chart preparation etc.)

Interpersonal Skills:

Professional Image

• Follow dress code.
• Project a pleasant and professional image per company policy.
• Wear identification while on duty.
• Come to work projecting an attitude that welcomes patients.
• Communicate name and role to patient.

Flexibility/Stressful Situation

• Respond with flexibility to changing work load and/or assignments.
• Stay organized and function under stressful situations.

Working Relationships

• Ability to establish and maintain effective working relationships with Physicians co-workers and the public that harbor a friendly yet professional interaction.
• Demonstrate willingness to readily interact with other staff members and departments.
• Maintain continuity of care among: other physicians/physician offices physical or occupational therapy home health care etc.
• Communicate with physicians and staff to optimize the efficient use of the physicians time and facilitate excellent patient care.
• Work effectively as team members with physicians and other staff to ensure the office runs as efficiently as possible.
• Interact with patients families staff and others appropriately and effectively.
• Demonstrate compassion and caring in dealing with others.

Initiative

• Exhibit initiative and self-directed behavior.
• Accept responsibility for own professional growth and personal conduct.
• Think and act independently as well as plan and problem solve.
• Accept responsibility for own professional growth and personal conduct.

Independence

• Ability to work independently make decisions and solve problems.

Analyzing Skills

• Analyze situations accurately make decisions to bring a favorable resolution and take effective action; seek out help when appropriate.
• Prioritize work activities and handle multiple tasks at once.
• React calmly and effectively in emergency situations.

Mentor

• Acts as a mentor for new employees.

Adherence to Facility/Departmental Policy:

Confidentiality

• Observe confidentiality of information in regards to patients physicians and fellow employees; ability to maintain confidentiality under HIPAA standards.

Attendance/Punctuality

• Maintain a good attendance record and arrive to work punctually and be able to substantiate overtime.
• Utilize established time clock system appropriately.

Policies and Procedures

• Adhere to existing and newly implemented policies.
• Adhere to infection control/safety guidelines.
• Perform patient care according to policy/procedures and standards of care of the facility.

Cell Phone Use

• Cell phone may be used for business purposes only.
• Utilize cell phone for personal use only during breaks or meal periods out of the public eye.

Care of Environment Equipment & Supplies:

Clean Neat Safe Environment

• Maintain a clean neat and safe environment for patients and staff including personal work areas. Demonstrate knowledge of and enforce policies and procedures related to infection control environmental safety and patient confidentiality.

Equipment

• Utilize correct/safe techniques when operating equipment.
• Notify manager of malfunctioning equipment.
• Perform minor equipment repairs not requiring a service call.

Supplies

• Ensure exam rooms are stocked with the appropriate equipment and supplies.
• Aid in collaboration with front desk staff to compile an inventory list for outlying clinics keeping quantities at a reasonable level ensuring adequate stock for the next clinic.
• Notify the appropriate person when you notice equipment/supplies are running low and maintain equipment/supplies in an organized manner.

Education:

• High School Diploma or Equivalent - REQUIRED

Certification & License(s):

• Current State Certification - PREFERRED
• Current BLS - Health Care Provider CPR Certification - PREFERRED

Experience:

• Recent Clinical Experience - PREFERRED

Physical Requirements:

• Seeing - Must be able to read patient charts and other medical data as well as visually evaluate the patients condition - CONSTANT
• Hearing - Must be able to hear well enough to communicate with physicians staff and patients/families - CONSTANT
• Speaking - Must be able to verbally communicate with physicians staff and patients/families - CONSTANT
• Grasping - Must be able to write and type data into patient charts/computer. Must be able to apply treatments and/or medication and assist physicians as necessary in clinical procedures. Must be able to utilize fine motor skills - CONSTANT
• Standing - INTERMITTENT
• Sitting - INTERMITTENT
• Bending/Crouching - INTERMITTENT

Weight Demands:

• Lifting - Must be able to lift up to 100 pounds - INTERMITTENT
• Pushing/Pulling - Must be able to assist patients in physical movements and aid in transport of patients to and from wheelchair exam table etc. - INTERMITTENT

Working Conditions:

Environmental Hazards

• The fast paced environment may lead to increased levels of personal stress and demand high mental acuity.

Physical Hazards

• Physical harm is possible when performing physical requirements as listed above.
• Exposure to communicable disease bodily fluids and/or toxic substances is possible and can be physically harmful.

Unique Work Schedule/Travel

• May be required to work after hours on weekends or holidays.
• May be required to provide services outside the clinical setting (i.e. at University or High School athletic events) or travel to offices throughout the state.

Employee Statement of Understanding:

I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws rules regulations and standards of conduct related to my position. As an employee I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with patients customers and fellow employees.

Note: This description is intended to describe the general job duties and employment requirements for adequate job performance and should not be interpreted as an exhaustive report. Additional duties and responsibilities may be assigned at the discretion of the employees supervisor