Medicaid Program Supervisor
Job Location:
New Orleans, LA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- About this Job
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical preventive and rehabilitative services for all residents of the State of Louisiana.
Learn more about Louisiana Department of Health
Join the Louisiana Department of Health and help drive meaningful change for 1.7 million Louisianans! As a Medicaid Program Supervisor you will lead a high-performing team at the heart of the states Medicaid enrollment efforts.
In this dynamic leadership role youll manage daily statewide operations for a team of trained Medicaid Specialists ensuring members and providers receive accurate timely support. Youll oversee critical telephony systems guide policy-driven work and support initiatives that expand access to vital healthcare services for low-income children and families.
If youre energized by service problem-solving and leading teams that make a real difference this is your opportunity to help strengthen one of Louisianas largest and most impactful public programs.
An ideal candidate should possess the following competencies:
Demonstrating Accountability:The ability to take ownership of actions behaviors performance decisions and outcomes.
Following Policies and Procedures:The ability to follow reinforce adapt or develop policies and procedures to maintain compliance with federal and state legal requirements State Civil Service rules and organizational policies.
Leading Effective Teams:The ability to build guide and motivate teams to achieve goals through collaboration accountability and shared purpose.
Adapting to Change: The ability to demonstrate flexibility in thoughts behaviors and actions in response to evolving circumstances or unexpected change.
Demonstrating Initiative:The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
Developing Performance:Builds the future potential of others by supporting long-term growth skill development and career progression.
Influencing Others:The ability to shape guide or alter the thoughts behaviors attitudes or decisions of others.
Managing Performance:The ability to plan monitor and document employee performance throughout the year.
Managing Time:The ability to prioritize tasks meet deadlines and allocate time to ensure timely completion of work goals.
Thinking Strategically:The ability to anticipate trends understand context and align actions with long-term priorities.- Minimum Qualifications
- Six years of experience in developing managing or evaluating health or social service programs; or in public health public relations social services health services health regulation or administrative services; OR
Six years of full-time work experience in any field plus three years of experience in developing managing or evaluating health or social service programs; or in public health public relations social services health services health regulation or administrative services; OR
A bachelors degree plus three years of experience in developing managing or evaluating health or social service programs; or in public health public relations social services health services health regulation or administrative services; OR
An advanced degree or a Juris Doctorate plus two years of experience in developing managing or evaluating health or social service programs; or in public health public relations social services health services health regulation or administrative services.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. - Job Specification
The official job specifications for this role as defined by the State Civil Service can be found here.
- Job Duties and Other Information
Job Duties:
Supervises a team of Medicaid Program Specialists ensuring accurate case processing system use and compliance with Medicaid eligibility policy and procedures.
Position-Specific Details:
Oversees daily operations within TouchPoint CosmoCorder LaMEDS and related systems ensuring staff have correct access roles and profiles to perform eligibility determinations and member support.
Manages Workforce Management activities including scheduling to maintain coverage meeting ASA and abandonment rate metrics and monitoring team performance through quality reviews and call calibrations.
Provides ongoing coaching remedial training and feedback by reviewing error rates customer satisfaction AHT ASA soft skills and adherence to HIPAA PHI and verification requirements.
Participates in policy and system workgroups contributes to testing and procedural updates and provides reports analysis and insights to leadership on trends and operational impacts.
Leads full-cycle staffing responsibilities including recruiting interviewing onboarding setting performance goals conducting evaluations resolving personnel issues and recommending personnel actions.
Supports EFOs mission by performing additional duties as assigned participating in statewide training engaging in quality improvement efforts and assisting with outreach and emergency response activities.Location:Medical Vendor Administration / Eligibility Field Operations / Orleans Parish
Appointment Type:Probational Job Appointment Promotional appointment or Detail appointment of a current permanent LDH employee
Cost Center:305-2050400
Position Number(s):
How To Apply:No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education).Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
LA Department of Health (LDH)
Division of Human Resources
PO Box 4818
Baton Rouge LA 70821
This organization participates in E-verify and for more information on E-verify please contact DHS at 1-.LDH supports Louisianas commitment to being a State as a Model Employer (SAME) by promoting the recruitment hiring and retention of individuals with disabilities.
Information on the Louisiana Works Louisiana Rehabilitation Services is availablehere.
LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs sex race or any other non-merit factor.
Required Experience:
Manager
