McWane Ductile Ohio Poles Quote & Order Management Coordinator

Summary: The Poles Quote & Order Management Coordinator is responsible for managing customer projects from the quotation stage through final order completion. This position serves as a critical link between customers sales engineering production scheduling shipping and accounting to ensure all project requirements are accurately quoted entered manufactured and delivered. The ideal candidate is highly organized detail-oriented and capable of managing multiple projects simultaneously while maintaining a high degree of accuracy. This individual will review engineering specifications prepare and validate quotations verify order requirements communicate discrepancies and monitor projects throughout the order lifecycle to ensure customer expectations are met. 

Essential Duties and Responsibilities: Include those listed below.  Other duties may be assigned.  This position is a full time (minimum 40 hours per week) on-site position. 

Quotation Management

• Analyze engineering specifications drawings and project documentation to develop accurate and complete customer quotations.
• Review customer requirements and ensure all project specifications are properly captured in the quotation.
• Prepare cost estimates and pricing proposals that align with customer requirements and company standards.
• Maintain accurate records of all quotations and revisions.

Order Verification & Management

• Review approved project drawings and customer purchase orders to verify consistency with the original quotation.
• Ensure products quantities configurations pricing delivery requirements and special instructions match approved specifications.
• Identify discrepancies between quoted products approved drawings and customer purchase orders.
• Requote projects when specification or drawing changes occur.
• Communicate pricing and specification differences to customers in a clear and professional manner.
• Enter and maintain accurate sales orders within company systems.

Project Coordination

• Track projects from quotation through order completion and delivery.
• Monitor project milestones and proactively identify potential issues or delays.
• Coordinate with production shipping scheduling engineering accounting and sales teams to ensure successful execution.
• Keep internal stakeholders informed of project status changes challenges and opportunities.
• Participate in customer meetings and project review discussions as needed.

Customer Support

• Serve as a primary point of contact for customers regarding quotes orders revisions and project status.
• Provide timely responses to customer inquiries.
• Develop positive working relationships through consistent communication and follow-through.
• Explain specification changes drawing revisions and pricing impacts to customers when necessary.
• Cross-train in key departmental functions to provide backup support and increase team flexibility.
• Assist team members and other departments as needed to meet customer commitments.
• Maintain a collaborative solution-oriented approach to problem solving.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Competencies: To perform the job successfully an individual should demonstrate the following competencies:

• Consistently produces precise work validates information and identifies discrepancies before they impact the customer or business.
• Takes responsibility for tracking projects from quotation through fulfillment and follows up until completion.
• Successfully manages multiple projects deadlines and changing priorities in a fast-paced environment.
• Identifies issues evaluates solutions and takes appropriate action to resolve discrepancies and customer concerns.
• Communicates effectively with customers and internal teams while maintaining professionalism and credibility.
• Works collaboratively across departments and actively supports cross-training and continuous improvement efforts.

Qualifications :

Qualifications:

• High school diploma required; associate or bachelors degree preferred.
• Minimum of 3 years of experience in order management project coordination customer service inside sales support estimating or a related field.
• Experience interpreting technical documents drawings specifications or engineering-related information.
• Strong organizational and time management skills.
• Ability to manage multiple projects and priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong attention to detail with a commitment to accuracy.
• Experience working within ERP order entry or business management systems.
• Proficiency with Microsoft Office applications including Excel and Outlook.

Education and/or Experience: High school diploma required; associate or bachelorss degree preferred. Minimum of 3 years of experience in order management project coordination customer service inside sales support estimating or a related field.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race color religion sex national origin age sexual orientation disability veteran or service member status marital status citizenship status (In IL - sex including same sex ancestry order of protection status physical or mental disability military status pregnancy unfavorable discharge status genetic information) (In IA - gender identity) (In CA- gender identity or expression and genetic information) or any other category protected by federal state or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race color religion sex national origin age sexual orientation disability veteran or service member status marital status citizenship status (In IL - sex including same sex ancestry order of protection status physical or mental disability military status pregnancy unfavorable discharge status genetic information) (In IA - gender identity) (In CA- gender identity or expression and genetic information) or any other category protected by federal state or local law.

Remote Work :

No

Employment Type :

Full-time