Matriculation & Retention Advisor

The Opportunity

The Matriculation and Retention Advisor is responsible for executing Matriculation and Status Break (Retention) outreach programs. Reporting to the Director Matriculation Advisement within Worldwide Student Success Operations this role delivers high-quality student support services to promote student success academic achievement and retention. The Advisor works collaboratively with other Advisors Site Advisors and Site Directors to meet matriculation and retention goals with a focus on non-matriculated and status break student outreach initiatives.

This position conducts detailed analysis of student academic records and provides academic advisement related to degree requirements curriculum academic policies procedures transfer credit advanced standing graduation requirements and interpretation of the Official Advising Report. The role also promotes institutional aid initiatives and scholarship opportunities for eligible students.

The Matriculation and Retention Advisor requires independent judgment and decision-making in assessing and resolving student issues. The role gathers and analyzes student data and trends related to retention and academic success. Communication with students is conducted via phone email text and chat to encourage enrollment persistence and retention while maintaining a high level of customer service.

Key Responsibilities:

Student Communication & Outreach

• Initiate proactive outreach to non-matriculated and status break students via phone email and text

• Respond to student inquiries concerns and provide guidance referrals and support to remove barriers to enrollment

• Follow established weekly matriculation and monthly status break outreach schedules

• Maintain accountability for outreach within assigned geographic areas

• Provide coverage support for team members during extended absences or leave periods

Advising & Student Services

• Advise students on degree curriculum academic regulations prerequisites graduation requirements policies and interpretation of the Official Advising Report

• Provide guidance on financial aid tuition assistance industry reimbursements payment plans and Veterans Affairs benefits options

• Deliver personalized advising to at-risk students including those on conditional admission academic warning and probation

• Promote scholarship opportunities and institutional aid initiatives

• Identify and address barriers to enrollment offering support or referrals to appropriate student services

• Collaborate with advising teams to support student success and retention outcomes

• Monitor and ensure completion of advisor follow-up activities within outreach workflows

• Verify prerequisite requirements and ensure appropriate course registration and curriculum alignment

• Assist students with academic resources including textbooks and course materials

• Support student navigation of university systems including ERNIE Campus Solutions Canvas eUnion and other platforms

• Encourage eligible students to apply for and participate in graduation

Management of Student Records

• Maintain accurate and timely records in Campus Solutions Imaging Education Cloud SharePoint and other university systems

• Document all student interactions with detailed advisor notes and status updates

• Resolve individual student enrollment and academic issues

• Provide timely and accurate reports and data as required

About us

For nearly 100 years Embry-Riddle has been the worlds leading aviation and aerospace university educating more than 30000 students across residential campuses in Daytona Beach Florida and Prescott Arizona as well as through a global network of Worldwide locations and online programs. With more than 165000 alumni around the world our impact reaches every corner of the aerospace aviation defense and technology industries.

Today our faculty researchers and professional staff are advancing innovation across aviation space artificial intelligence cybersecurity autonomous systems and next-generation engineering. Working alongside industry leaders government agencies and innovators they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator researcher administrator technologist or industry professional your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery purpose and excellenceand help shape the future of aerospace.

Perks Await You at Embry-Riddle!

• Generous Time Off:Enjoy up to 18 days of paid leave in your first year including 3 days granted upon hire and 15 days accrued throughout the year. Youll also receive 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.

• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions:ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.

• Personal Leave:Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation

The annual salary range for this role is $43888-$50000. The final offer will be based on the candidates skills qualifications and experience as well as applicable state regulations internal equity and business needs and may fall outside of the stated range.

Preferred Qualifications

To submit your application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition number R311707. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full CV

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly and provided equal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individual merit qualifications and abilities. Embry Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visit ourwebsite.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contactand should not reach out to hiring managers or staff.