Master Plumber and Field Operations Manager

• Flexible schedule
• Opportunity for advancement
• Training & development

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  Serve as the companys Master Plumber license holder
• Run service calls and complete jobs as needed
• Spend 5070% of time in the field running work training riding along or overseeing job quality
• Support technicians throughout the day by phone text or video
• Help troubleshoot complex jobs and technical questions
• Ensure work is performed safely professionally and to code
  
  

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  Coach technicians on service process communication technical standards and customer experience
• Help build consistency in how jobs are diagnosed presented sold completed and documented
• Hold technicians accountable to company standards
• Support onboarding and training of new field team members
• Help create a strong professional field culture
  
  

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  Use in-home sales experience to help technicians present options clearly and confidently
• Improve close rate average ticket memberships and customer satisfaction
• Help resolve escalated customer issues
• Model best practices for communication professionalism and service delivery
  
  

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  Help manage daily field performance
• Review KPIs and technician results
• Support revenue and profit goals
• Identify operational issues and help create better processes
• Work with ownership to improve pricing workflows truck inventory and field efficiency
  
  

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  Active Master Plumber license
• Strong residential service plumbing background
• Experience leading coaching or training technicians
• Comfortable working in a hybrid field/leadership role
• In-home sales experience
• KPI-driven mindset
• Ability to support technicians remotely throughout the day
• Strong communication and customer service skills
• ServiceTitan experience preferred
• Nexstar CertainPath Service Nation or other best-practices group experience preferred
  
  

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  Base salary or hourly structure
• Performance incentives
• Revenue and profitability bonuses
• Company vehicle
• Technology and tools
• PTO and benefits
  
  

At bluefrog Plumbing Drain we always strive for next-level workmanship and innovation. If youre passionate about providing exceptional customer service and quality workmanship you might be what were looking for.

Being part of one of the biggest franchises in the industry we do more than just plumbing and drain services. Our team of skilled technicians and talented professionals is dedicated to providing honest dependable quality service to every home and business.

Working at bluefrog means confronting challenges with passion and integritywhile deliveringthe highest level of professionalism. We are an inclusive plumbing company respecting individual differences and creating a sense of community at work. We welcome everyone on the team and work closely together to make a positive impact in the community. More importantly we strive for your growth and success.

Build your career at bluefrog and explore your interests with various training programs.

Were changing how people view plumbers.

We diagnose real problems provide the right solution for the right price and build long-term customer relationships.

Were local essential and fun.

Were bluefrog.

We make things easy for customers with clear options and clearer communications in every situation.

We respect our work our team our customer and ourselves. Were on time every time with the right fix at the right time.

We never settle for bandaids we fix the root-causes.

Were enjoyable to work with treat each other like family and hold each other to a higher standard of excellence.

_{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location and not to bluefrog Plumbing Drain Corporate.}