Massage Therapist

The Massage Therapist is responsible for providing guests with comprehensive and professional massage baths and body therapies adhering to company SOPs. Performs massage services offered on spa menu using proper draping techniques while maintaining the highest level of professionalism. Effectively communicates with guests to understand their needs and areas of concern while maintaining a high level of customer service standards.

• Adhere to Advanced Health and Chiropractic Service Every Guest Every Day philosophy and Spa policy and procedures.

• Anticipate guest needs and uphold Spa and TRILOGYs service standards for guest service including FORBES 5 Star criteria.

• Interact cooperatively and professionally with guests and spa team demonstrating respect sensitivity and attentiveness following all company guidelines.

• Provide knowledgeable and thorough massage therapy and body treatment services while demonstrating professionalism respect and sensitivity to guest needs.

• Provide guest consultation and personalized recommendations based on guests needs as well as sell and upsell retail products and enhancement treatments.

• Responsible for fostering client relationships to enhance satisfaction ensure repeat business and support client retention initiatives.

• Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.

• Comply with and maintain safety sanitation and disinfection standards properly clean and sanitize products rooms tools and equipment following TRILOGY and State Governing Boards requirements and guidelines.

• Provide guests with a tour of the spa facility as needed.

• Communicate guest complaints or any maintenance issues to Spa Management.

• Attend mandatory vendor and company training sessions as scheduled by Spa Management.

• Must have a High School diploma or equivalent or any other combination of education training and experience that provides the required knowledge skills and capabilities.

• Must have a current NC Massage Therapy License.

• Must have at least 1-3 years experience in a Massage Therapist position preferably in a luxury hotel/resort environment.

• Knowledge of Massage Theory Anatomy and Physiology.

• Must be polished professional and have a strong command of both written and verbal English.

• Must be organized proactive and possess a strong attention to detail.

• Basic computer software skills including Microsoft Office.

• Previous experience with Booker Book4Time Spa Soft preferred.