Massage Therapist

ABOUT CHETOLA RESORT

For over 180 years Chetola Resort has welcomed guests seeking a timeless mountain escape in the heart of the Blue Ridge Mountains. As a luxury haven where adventure meets tranquility Chetola blends refined hospitality with immersive experiencesfrom Orvis-endorsed fly fishing to award-winning dining spa indulgence and family-friendly recreation. Under new ownership we are embracing an exciting chapter rooted in thoughtful renewal authentic elegance and exceptional guest service. The Spa at Chetola provides a serene and restorative environment where guests enjoy therapeutic treatments tailored to their needs.

THE ROLE

The Spa at Chetola Resort is seeking professional and experienced Massage Therapists (W-2 employees) to join our this role you will provide exceptional therapeutic massage and body treatments in a tranquil luxury resort setting ensuring each guest leaves feeling relaxed rejuvenated and cared for.

Due to strong and growing guest demand the Spa is actively expanding its hours of operationcreating increased service volume and meaningful earning opportunities for our Massage Therapists. This role is scheduled based on peak demand with services typically performed during late morning through early evening hours. Operating hours may vary by day with services generally offered until 7:00 PM on Fridays and Saturdays and until 6:00 PM Sunday through Thursday.

Weekend and holiday availability is required as these are critical high-demand periods for Spa operations and overall earning potential. Flexibility to support a variable schedule based on business levels is essential for success in this role.

As a member of the Chetola team you will play a key role in delivering a Forbes-aligned guest experience while supporting the continued growth and success of the Spa.

WHAT YOULL DO

Guest Experience & Service Delivery

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
• Create a calm welcoming and personalized environment for each guest
• Assess guest needs and recommend appropriate treatments enhancements and wellness solutions
• Educate guests on wellness self-care practices and product usage
• Deliver services within the appropriate time allotted and ensure prompt on-time start and completion of each appointment

Guest Communication & Experience Enhancement

• Handle guest questions concerns and requests professionally courteously and promptly
• Provide accurate appropriate and timely responses to all guest needs
• Actively promote spa services and home care programs meeting minimum retail sales goals to enhance the guest experience
• Maintain complete knowledge of all spa services products and current promotions

Spa Operations & Treatment Room Standards

• Prepare treatment rooms before each service and properly clean sanitize and restock rooms after each appointment
• Uphold all sanitation sterilization and safety standards in accordance with state law and spa policies
• Properly care for spa equipment and use appropriate product amounts to support cost control efforts

Team Collaboration & Communication

• Communicate any guest or operational concerns to Spa leadership in a timely manner
• Maintain a positive attitude and contribute to a supportive team-oriented work environment
• Support overall Spa operations and assist in other areas as requested by management

ATTENTION TO DETAIL IN ACTION

At The Spa at Chetola excellence is felt in every moment of the guest experience. As a Massage Therapist youll deliver a refined consistent experience by paying close attention to:

• Treatment room readiness: Proper lighting calming music comfortable temperature and a fully prepared clutter-free environment before each guest arrives.
• Linen and table presentation: Fresh wrinkle-free linens properly draped tables and a pristine inviting setup.
• Personal presentation: Professional polished appearance with a calm confident presence that immediately puts guests at ease.
• Touch and technique consistency: Smooth transitions consistent pressure and attention to guest cues throughout the service.
• Sanitation excellence: Meticulous cleaning and sanitation of treatment rooms tools and surfaces between each service.
• Guest transitions: Warm unhurried greetings and closings that create a seamless elevated experience from arrival to departure.
• Product and aroma control: Thoughtful use of oils and products to enhance the experience without overwhelming the senses.
• Awareness and anticipation: Noticing and adjusting small detailstemperature pressure comfort or guest preferencesbefore they are voiced.

ABOUT YOU

• Passionate about health wellness and delivering exceptional guest experiences
• Professional dependable and service-oriented with strong attention to detail
• Excellent communication and listening skills with a calm welcoming presence
• Friendly outgoing personality with a genuine enjoyment of working with people
• Ability to work independently while also contributing to a team environment
• Committed to maintaining guest confidentiality and a high level of professionalism

REQUIREMENTS

• Active North Carolina Massage Therapy License in good standing
• Minimum of 1 year of massage therapy experience preferred; resort or luxury spa experience a plus
• Have a thorough knowledge of numerous massage modalities possessing a general understanding of body treatments and be willing to train in our spas specific massage and body treatment offering
• Required availability to work weekends and holidays which are core high-demand periods for Spa operations
• Ability to work a flexible demand-based schedule aligned with Spa operating hours which vary by day and may extend until 7:00 PM on Fridays and Saturdays and 6:00 PM Sunday through Thursday
• Ability to consistently work late morning through early evening shifts based on guest demand and booking volume
• Basic computer skills and ability to learn spa booking/POS systems
• Ability to stand for extended periods and perform repetitive physical movement

WHY CHETOLA

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Join a dedicated and growing team shaping the next era of a beloved mountain resort
• Contribute meaningfully to a culture rooted in connection craftsmanship and care
• Competitive commission rates for services performed
• Benefits offered for eligible employees who work more than 30 hours per week including health dental vision supplemental benefits PTO and on-property perks