Marymoor Customer & Business Services Supervisor

Step into a leadership role at one of King County Parks most iconic and community centered destinations: Marymoor Park. As the Marymoor Customer & Business Services Supervisor youll help drive the daily operations that keep this bustling park welcoming efficient and responsive to the needs of its diverse visitors. This role places you at the center of essential programsoverseeing front office services leading the parking fee program coordinating financial processing guiding staff and working directly with partner organizations and park users from across the region

In this fast paced and people focused environment youll takethe lead on policy development support field and facility scheduling and collaborate with community and business partners to deliver high-quality services that reflect the mission of King County Parks. Youll alsobring clarity and organization to complex workflows while engaging creatively in problem solving and operational improvements.

For a supervisor who enjoys connecting with people thrives in dynamic settings and takes pride in elevating user experience through strong systems and thoughtful leadership this position offers both challenge and meaningful impact. As part of the Marymoor leadership team youll havethe opportunity to shape service delivery support revenue generating initiatives and grow your career within a mission driven public agency committed to serving its community.

About the Role:

The Marymoor Customer & Business Services Supervisor leads a team of full and parttime staff who are the front-line ambassadors for Marymoor Parks millions of annual visitors. This role ensures that the public receives responsive equitable and high-quality servicewhether interacting at the front office navigating the parking fee program scheduling fields and facilities or attending large special events that draw thousands of people to the park.

A core responsibility of this role is overseeing the teams use of key systems and workflows including Active Net scheduling aging report management payment processing platforms mobile parking tools and onsite parking equipment. As Marymoor continues shifting to more technologically advanced service models the Supervisor will guide the evolution of these systems while maintaining userfriendly efficient and accessible processes.

This position offers the opportunity to lead continuous improvement efforts troubleshoot operational challenges and support community focused initiatives that advance King Countys mission and commitment to equity. Through strong leadership and thoughtful problem solving the Marymoor Customer & Business Services Supervisor plays a vital role in ensuring Marymoor Park remains welcoming well organized and responsive to the diverse community it serves.

This position follows a hybrid work model blending remote and in-person work.

About the Team:

The Recreation Partnerships and Property Management section supports revenue generating activities community partnerships customer service functions and property management across King County Parks.

Within this section the Marymoor Business Unit manages partnerships events rentals the parking program and customer service specific to Marymoor Park. The team collaborates closely with the Marymoor Maintenance Team and longstanding partners including S.O.D.A. the Velodrome Association Eastside Audubon the Community Garden Association Sammamish Rowing Club and others to deliver high-quality programs and experiences.

The Business Unit oversees daily operations for concerts outdoor movies cultural festivals sports rentals and other community and revenue producing events. Staff respond to inquiries schedule facilities collect fees and administer the parks parking permits payments and citations.

Commitment to Equity Racial and Social Justice:

King County named after Dr. Martin Luther King Jr. is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity racial and social justice making it a foundational and daily expectation for all employees. As a Marymoor Customer & Business Services Supervisor you will actively apply these principles in all aspects of your work. Learn more about our commitment at now for a rewarding career at the King County Parks Division of the King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient sustainable and equitable communities. Enjoy training comprehensive benefits and growth opportunities.

• Lead and support staff responsible for customer service delivery across Marymoor Park including Business Unit office operations the parking fee enforcement program the North Green River Garden program and event parking attendants. Responsibilities include hiring training workload planning performance support conflict resolution and other personnel functions for approximately 4 fulltime staff 8 short term staff and 25 seasonal employees.
• Coordinate the development implementation evaluation and continuous improvement of Business Unit programs policies proposals procedures and operational plans.
• Manage key operational systems including the Marymoor Park Active Net scheduling database Payment Express transaction processing and ParkMobile payment systems among others.
• Review and audit business financial records revenues monitor and follow up on aging reports and collections and ensure compliance with PCI standards and other financial protocols.
• Supervise and participate inthe investigation response and resolution of internal and external customer conflicts complaints and inquiries.
• Serve as a liaison to Marymoor Park concessionaires and community partners ensuring compliance with contract terms and supporting groups in providing high-quality park services.
• Serve as a member of the Business Unit Leadership Team act as backup to the Marymoor Park Administrator and function as a secondary event venue supervisor. This position requires occasional evening and weekend work to support park operations and staff.

Qualifications You Bring:

• Exceptional communication skills with proven success interacting effectively and positively with both customers and staff.
• 3 years of strong supervisory experience including leading diverse teams and managing personnel processes.
• Experience managing or supporting financial reconciliation revenue reporting and cash handling processes.
• Demonstrated proficiency with databases scheduling software payment systems or other operational technology tools.
• Proficient organizational skills including the ability to manage multiple tasks simultaneously and to meet deadlines.
• Skills in resolving conflicts and navigating challenging customer interactions with professionalism and empathy.
• Ability to interpret and apply policies procedures and regulations and to communicate them clearly to staff and the public.

Competencies You Bring:

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
• Manages Complexity: Making sense of complex high quantity and sometimes contradictory information to effectively solve problems.
• Manages Conflict: Handling conflict situations effectively with a minimum of noise.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Organizational Savvy: Maneuvering comfortably through complex policy process and people-related organizational dynamics.
• Instills Trust: Gaining the confidence and trust of others through honesty integrity and authenticity.

Required Licenses/Certifications:

• Valid drivers license (this position is required to be able to drive King County vehicles around Marymoor Park at a minimum)

It Would Be Great if You Also Bring:

• Strong problem solving and critical thinking skills with the ability to make informed decisions in real time.
• Ability to work independently exercise sound judgment and prioritize tasks in a dynamic operational environment.
• The ability to apply equity and social justice concepts and principles to this work.

Working Conditions:

• Work Location: The Recreation Partnerships and Property Management section team works in a hybrid model with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change including some evenings and weekends to support park activities. The primary onsite location is Marymoor Park - 6046 West Lake Sammamish Pkwy NE Redmond WA 98052. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the departments hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
• Work Schedule: This full-time position works a 40-hour work week. This position is exempt from the overtime provision of the Fair Labor Standard Act (FLSA) and is not overtime eligible. Onsite presence required Tuesdays and Thursdays minimally.
• Union Representation:This position is not represented by a union.

Application and Selection Process: We welcome applications from all qualified value diversity diverse perspectives and life experience and encourage people of all background to apply.

Application materials will be screened for clarity completeness and alignment with the experience qualifications knowledge and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews.

To apply submit a:

• Complete Application
• Resume
• Optional Cover Letter (will be reviewed if submitted)

Who to Contact:For more information regarding this recruitment please contact Nia Williams at .

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