Marketplace Operations Manager

Builts Mission:Connect and simplify doing business in real estate.

Built is the AI-powered platform transforming the way real estate is financed developed and managed. Purpose-built for real estate and construction Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industrys most complex Built is a partner to more than 350 lenders over 80000 borrowers and owners and thousands of contractors powering 86000 active projects valued at more than $300 billion. Learn more at.

Built Technologies is the AI-first platform for construction and real estate finance managing over $300 billion in annual capital for more than 340 lenders including 45 of the top 100 U.S. banks. Builts Marketplace connects the capital that funds construction with the services that get projects built inspection firms appraisers environmental consultants title and closing providers materials suppliers and specialty diligence vendors creating a single embedded layer where lenders owners and general contractors can procure manage and pay for project services without leaving the platform. As Built expands into new services and buyer segments the Marketplace team needs a role that ties pricing margin and supply-demand balance together setting the foundation for new service expansion.

As Marketplace Operations Manager youll own the commercial and cross-cutting operational backbone of the marketplace: how services get priced how take rate and margin perform how vendor quality is measured and rewarded and how supply keeps pace with demand as new services launch. Youll report to Builts Director of Operations and work closely with the Marketplace GM as well as functional leaders across Product Finance and Vendor the early stages of this function youll operate with significant ownership and autonomy in a role built largely from scratch. As the Marketplace scales this role has room to grow including the potential to build and lead a small team over time.

• Be Bold. We pursue the biggest problems in our industry challenge assumptions others take for granted and take calculated risks to get there. We dont hide behind consensus or committees. Playing it safe is just failing slowly.
• Help Customers Win. We learn our customers businesses deeply how they think how they deploy capital what keeps them up at night. We treat their capital like our own. We ship leverage not features. And we measure ourselves by customer results not our intentions.
• Move with Urgency & Purpose. We bias toward delivery over perfection remove friction from our own paths and communicate in real time. Momentum compounds and we build it every day.
• Own the Outcome. We own outcomes not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks we fix it we dont wait to be asked.
• Never Satisfied. We raise the bar continuously. We stay curious hold exacting standards debate hard and hold our opinions loosely when the evidence shifts. Excellence is a habit not an event.

• Design and build Built Marketplaces pricing frameworks - the reusable models that determine how new services get priced as the marketplace expands into new categories - and apply those frameworks to new services.
• Lead pricing analysis and recommendations for Builts growing managed-services offerings balancing competitiveness against margin.

• Own and report on marketplace take rate and margin performance across every active service the primary commercial health metric for the marketplace diagnosing and designing corrective action for margin underperformance by service geography or vendor segment.
• Partner with Finance on cost-to-serve instrumentation keeping pricing and cost data connected.

• Monitor whether the marketplace has adequate well-matched vendor supply by service geography and price point to meet buyer demand.
• Own vendor tiering and ratings criteria (including Built preferred designations).
• Direct supply-growth priorities for Builts Vendor Operations team and partnerships function based on where liquidity gaps exist.
• Monitor and diagnose penetration working with colleagues across Account Management and Customer Success to ensure buyers fully utilize the services theyre contracted for.

• Build the frameworks that let Built launch new marketplace services on a consistent repeatable operating model instead of a one-off improvised process each time.
• Own pattern-recognition across new-service launches. When the same operational gap shows up more than once turn it into standard process rather than leaving it to be re-solved each time.
• Serve as the marketplaces cross-cutting operational voice partnering with Product Engineering Finance and Vendor Operations to keep commercial and operational decisions connected as the marketplace scales.
• Act as the point of resolution for cross-side billing or dispute questions that dont fit neatly into a single teams ownership.

• 5 years of experience in business operations pricing/commercial strategy or strategic finance. Experience at a marketplace fintech or B2B SaaS company strongly preferred.
• Demonstrated experience designing pricing models commercial frameworks or margin-management systems.
• Strong quantitative and analytical skills and experience with data visualization tools such as Sigma Looker or Tableau.
• Track record partnering with senior stakeholders on commercial decisions with real P&L impact.
• Excellent cross-functional collaboration skills. This role sits at the intersection of Marketplace Operations Product Finance and vendor/customer-facing teams.
• Comfort building frameworks from ambiguous unstructured problems with no existing playbook and moving between strategic design work and hands-on execution.

• Nice to have: Familiarity with construction finance lending or real estate.

• Builts pricing framework is fully designed documented and has been successfully applied to at least one new service or managed-service offering.
• Youve stood up baseline visibility into marketplace liquidity (supply adequacy by service/geography) and take-rate/margin performance and theyre regularly used by leadership to assess marketplace health.
• At least one recurring new-service launch gap has been turned into a standard repeatable process.
• Youre recognized as Builts go-to owner for marketplace commercial and cross-cutting operational questions.

• Leverage AI tools to enhance the productivity quality and speed of your work.
• Identify opportunities to streamline workflows and reduce manual effort through automation and AI.
• Apply AI to sharpen decision-making and strengthen strategic insights.
• Share effective AI use cases and best practices with your team.

• The rare opportunity to work inside a company radically disrupting the construction and real estate finance industries.
• Competitive benefits including uncapped vacation health dental and vision insurance and 401(k).
• Robust compensation package including base salary and equity.
• Flexible working hours paid family leave ERGs and mentorship opportunities.
• Learning grant program to support ongoing professional development.
• Weekly team lunches and a well-stocked kitchen at our Nashville office.

Our company is made up of passionate people driven in a variety of disciplines and each brings their unique perspective to everything they do. We recruit hire and promote without bias against race color religion sex sexual orientation gender identity marital status veteran status or any other status protected by applicable law.

Builts salary range for this position is $120000 - $140000 USD per year. The pay range is designed to accommodate upward mobility in the role therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Builts total compensation package for employees; your total rewards package at Built will include equity market-current medical dental and vision coverage an unlimited PTO policy and other benefits.

Travel Requirement: Employees who are not based in the Nashville area are required to travel to our Nashville office at least twice per year for company gatherings such as Connect Week. Additional travel to Nashville may be required based on your role and business needs.

Perks:

• The rare opportunity to radically disrupt a $1.5T industry
• Competitive benefits including: uncapped vacation US ONLY medical dental & vision insurance
• Robust compensation package including equity in the form of stock options
• Learning Grant program to support ongoing professional development
• 401k with match and expedited vesting US ONLY

Built brings together passionate people who are driven in a variety of disciplines each bringing their unique perspective to everything they do. Were committed to building a safe inclusive workplace where every employee can succeed and we recruit hire and promote fairly - without bias based on race color religion sex sexual orientation gender identity national origin age marital status veteran status disability genetic information or any other characteristic protected by law.

Built is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation during the application process please share with your Talent Partner or email .

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