Marketing Representative In House

At Hilton Grand Vacations we seek professionals who take pride in engaging with guests crafting connection through conversation and representing a distinguished brand. This InHouse Marketing Concierge role is guestfacing and performancebased offering clear expectations strong earning potential and guided support as you get started.

This role is for someone who loves being out frontmeeting people starting conversations and crafting a positive first impression. As an InHouse Marketing Concierge youll spend your day engaging owners and guests learning about their travel interests and inviting eligible guests to attend vacation ownership presentations and previews. Your success comes from quality conversations thoughtful qualification and accurately scheduling appointments.

If youve worked in sales hospitality concierge services retail customer experience or vacation ownership this role will feel familiar. Previous timeshare experience is excellent but not required.

We dont just hire we invest in your success.

To support your growth from the start we offer a $2500 incentive guarantee per month for up to 6 months giving you the runway to build confidence develop your skills and grow into a highperforming marketing professional.

Why Team Members Love Working with Us

We are proud to provide fulltime Team Members with an industryleading benefits package including:

• Compensation: $17.00 per hour plus commission and bonuses governed by a compensation plan.
• Day One Medical Coverage: Medical dental and vision insurance starting your first day.
• Generous Paid Time Off: Vacation sick time and paid parental leave.
• Financial Benefits: 401(k) with company match life insurance and an employee stock purchase program.
• Career Growth & Development: Tuition reimbursement for jobrelated degrees and certifications.
• Exclusive Travel Perks: Team Member discounts travel programs and resort benefits.
• AwardWinning Culture: Hilton Grand Vacations has earned four out of five stars for worklife balance and familyfriendly benefits and is recognized by Newsweek as one of Americas Greatest Workplaces for Parents & Families.

For more than 30 years weve been honored by the loyalty of our Owners Members and Guestsand our continued success is driven by the passion and professionalism of our Team Members across resorts call centers and corporate offices.

Schedule Details

In House Marketing Concierge work a flexible schedule which includes weekends and holidays based on guest travel patterns and business needs.

As an In House Marketing Concierge you will be responsible for:

• Engaging owners guests and visitors in a professional friendly way
• Starting natural conversations to understand guest interests and travel preferences
• Booking vacation ownership presentations previews and minivacation packages for eligible guests
• Offering conciergestyle recommendations for dining attractions and island experiences
• Representing Hilton Grand Vacations with confidence care and attention to detail
• Keeping appointment and guest information accurate using approved systems

To fulfill this role successfully you must possess the following minimum qualifications and experience:

• At least one year of experience in sales hospitality concierge services retail or another guestfacing role
• 2 years of proven customer service experience
• Strong professional verbal interpersonal guest relations and etiquette skills in-person over email and on the telephone
• Intermediate computer proficiency with the ability to learn.
• Ability to work a flexible schedule including evenings holidays and weekends
• High school diploma or equivalent
• Proficiency in English

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous timeshare or vacation ownership experience
• Experience in a performance-based position with a commission component
• Background in luxury or premium customer service
• Proven understanding of Hawaiʻi Island including attractions dining and tourist activities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.