Marketing Operations Manager

Imagine what you could do here. At Apple new ideas have a way of becoming extraordinary products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish!nnThe Services Growth Marketing Operations Team plays a key role in enabling on-device communications and automated messaging for Apples media products and services. The team focuses on the timely delivery strategy and execution of emails and in-app messaging sent to millions of users across multiple Apple servicesincluding: Apple TV Music Arcade Fitness App Store Apple One and are seeking a Marketing Operations Manager.

The Marketing Operations Manager will manage email template development and production support for a high-volume CRM and lifecycle marketing person will lead a team responsible for building maintaining and scaling reusable email templates supporting campaign execution improving production reliability and reducing operational risk across complex marketing ideal candidate has deep experience in email production template development marketing technology and production support. They should be comfortable leading technical teams partnering with engineering and marketing stakeholders managing incidents improving QA processes and building scalable operational systems.

Lead and manage a team responsible for email template development campaign production support and operational issue the development and maintenance of modular scalable reusable email templates across multiple campaign types regions and business closely with Marketing Product Engineering QA Analytics Privacy and Operations teams to ensure campaigns launch accurately reliably and on and improve production support processes including intake triage escalation incident response root-cause analysis and prevention clear SLAs operating rhythms dashboards and reporting mechanisms to improvenIdentify recurring production issues and partner with engineering teams to address systemic platform workflow or template and develop team members create clear ownership models and raise the technical and operational bar for the clearly with senior stakeholders during incidents escalations roadmap discussions and operational reviews.

10 years of experience in email production CRM operations lifecycle marketing marketing technology production engineering or a related leading a team of 3-5 full-time managing vendor managing email template developers production operations teams support engineers or technical campaign understanding of HTML/CSS email development modular template systems dynamic content personalization localization and QA leading production support incident management root-cause analysis and operational improvement cross-functional leadership skills with the ability to influence engineering marketing QA analytics and business to balance execution speed with quality reliability risk management and long-term communication skills especially in high-pressure production or executive-facing situations.

Experience in a large-scale consumer technology media subscription e-commerce or digital services with enterprise CRM platforms internal campaign tools ESPs audience platforms or marketing automation building operational dashboards issue taxonomy or campaign health managing distributed teams vendors or offshore development partners.