Marketing Manager, Tours & Learning

Be a part of our mission! As a world leader in creating comfortable sustainable and efficient climate solutions for buildings homes and transportation its our responsibility to put the planet first. For us at Trane Technologies and through our businesses including TraneandThermo King sustainability is not just how we do businessit is our business. Do you dare to look at the worlds challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging whats possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Whats in it for you:

Join a highly visible role that sits at the intersection of marketing customer engagement and brand experience. As the Marketing Manager Tours & Learning you will transform the Tyler manufacturing tour program into a strategic marketing channel that strengthens brand preference builds customer confidence and supports business growth for Trane and American Standard Residential HVAC.

Based in Tyler Texas you will serve as a brand ambassador creating immersive story-driven experiences that bring our brands products people and manufacturing excellence to life. Working closely with Marketing Product Management Sales and Training teams you will help shape customer journeys that influence purchasing decisions deepen loyalty and reinforce our commitment to delivering premium customer experiences.

This role offers the opportunity to blend storytelling customer engagement learning and operational excellence while delivering measurable impact across the business.

What you will do:

• Lead and facilitate immersive customer tours that bring the Trane and American Standard brands to life.
• Serve as the primary ambassador for the tour program delivering engaging experiences that strengthen customer trust and emotional connection.
• Align tour messaging with brand value propositions product strategies and key business priorities.
• Design and continuously enhance customer tour journeys that support purchasing decisions and long-term brand loyalty.
• Gather customer feedback and insights to improve the tour experience and identify new opportunities for engagement.

• Position the tour program as a strategic marketing channel that drives dealer engagement growth and advocacy.
• Connect tour experiences to broader customer engagement and learning strategies that reinforce product knowledge and business growth.
• Partner with Marketing Sales Product Management and Training teams to align customer experiences with key initiatives and business priorities.
• Leverage customer engagement tools and platforms to deliver targeted follow-up communications educational content and learning experiences.
• Reinforce product positioning differentiation and value messaging that increases customer confidence and strengthens brand preference.
• Support learning initiatives tied to strategic business objectives and customer success.

• Oversee daily tour operations including logistics scheduling visitor experience and safety compliance.
• Recruit train coach and support tour guides to ensure consistent delivery of high-quality experiences.
• Develop and maintain standard work processes and playbooks that enable scalability and consistency.
• Track and analyze program performance metrics customer feedback and business impact.
• Identify and implement innovative solutions to continuously improve program effectiveness and customer satisfaction.

What you will bring:

• Bachelors degree in Marketing Communications Business Education or a related field.
• 3 years of experience in marketing customer engagement event management learning and development or a related discipline.
• Experience managing cross-functional projects and collaborating with multiple stakeholders.
• Strong presentation facilitation and storytelling skills with the ability to engage diverse audiences.
• Demonstrated ability to build relationships and influence across teams and organizational levels.
• Strong organizational project management and problem-solving capabilities.
• Ability to analyze data identify trends and make recommendations for continuous improvement.
• Proficiency with Microsoft Office and customer engagement or marketing platforms.
• Willingness to travel as business needs require.

• Experience developing and delivering customer-facing experiences tours events or training programs.
• Experience supporting dealer distributor or channel partner engagement programs.
• Familiarity with marketing automation customer journey mapping or customer segmentation strategies.
• Knowledge of HVAC manufacturing or technical products is a plus.

• Strategic thinking and business acumen.
• Customer-centric mindset with a passion for delivering exceptional experiences.
• Strong communication storytelling and facilitation skills.
• Relationship building and influence without authority.
• Operational excellence and attention to detail.
• Innovation and continuous improvement mindset.
• Ability to balance strategic planning with hands-on execution

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position tailored to a variety of factors. The actual compensation will depend on elements such as seniority merit geographic location education experience travel requirements and union designation. Our compensation range is generally based on the national average for the country. Additionally benefits may vary depending on the region business alignment union involvement and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6% plus an additional 2% core contribution up to 8% company contribution.
• Paid time off includes 15 vacation days 9 paid holidays 3 floating holidays sick leave and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.