Marketing AI Program Analyst-Senior Associate

At JPMorgan Chase we dont just follow marketing trends we set them. Our Marketing team is pioneering the use of artificial intelligence to drive smarter faster and more impactful solutions. Were seeking an Associate to provide support on our Marketing AI Initiatives orchestrating innovation across the firm and ensure we stay ahead of the curve and the competition. Performance Marketing Operations & Transformation (PMOT) serves multiple stakeholders and diverse business goals across the Chase Marketing business and beyond.

As aMarketing AI Program Analyst-Senior Associate on the Performance Marketing and Transformation team you will support theday-to-day execution tracking and governanceof Marketing AI initiatives across the Chief Marketing Officer (CMO) organization and key partners. You will help keep a portfolio of AI proofs of concept (POCs) and pilots organized and movingmaintaining plans statuses dependencies and documentationso leaders can make fast informed decisions.

This role also supports theMarketing-owned Marketing AI Sandbox helping manage intake maintain execution trackers coordinate approvals and support measurement and reporting. You will work closely with cross-functional stakeholders including Technology Data/Analytics Legal/Compliance Privacy Controls and Risk to help ensure innovation is delivered responsibly.

Job Responsibilities:

• Maintain portfolio artifacts to support a governed set of AI POCs and pilots (e.g. initiative trackers milestones RAID logs decision logs action items).

• Support POC/pilot execution by coordinating working sessions capturing outcomes and tracking follow-ups to closure.

• Help identify and flag risks (timeline slippage resourcing constraints dependency conflicts control/approval gaps) and escalate appropriately.

• Produce clear concise status updates for working teams and leadership (e.g. weekly summaries dashboards portfolio readouts meeting notes with decisions and actions).

• Help collect and organize performance inputs (quantitative and qualitative) to support business-impact narratives (e.g. efficiency gains cycle-time reduction quality uplift).

• Translate complex updates into structured executive-ready content (what happened whats next whats needed whats at risk).

Required qualifications capabilities and skills

• 3 years of experiencein program coordination project management operations marketing operations technology delivery or transformation support.

• Strong organizational skills and attention to detail; ability to manage multiple workstreams and deadlines simultaneously.

• Strong written and verbal communication skills including the ability to produce crisp summaries and action-oriented updates.

• Comfort working with cross-functional stakeholders (business technology analytics and control partners) and navigating structured processes.

• Proficiency with common program management and documentation tools (e.g. trackers decks meeting notes status reporting).

• Curiosity and learning mindsetinterest in AI marketing technology and how innovation is delivered safely in a regulated environment.

Preferred qualifications capabilities and skills

• Experience supporting AI data martech or automation initiatives in a marketing or digital environment.

• Familiarity with marketing delivery ecosystems (e.g. email operations paid media/digital channels content workflows measurement/analytics).

• Experience with governance-oriented delivery (supporting documentation approvals and control steps).

• Ability to structure ambiguous requests into clear problem statements and next steps.