Market Research Outbound

Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset.

Ability to communicate and record information accurately.

Ability to question others to determine specific needs.

Ability to deal with people patiently.

Ability to proofread and correct errors.

Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.

Place calls to inquire for opinions. Place outbound calls from master list to survey interview or gather feedback related to specific topics

Ability to read writes speak understand or communicate in English sufficiently to perform the duties of this position.

Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency office or

related units.

Ability to answer questions effectively explain department programs

and services review forms and applications for complete ness and

accuracy provide detailed instruction and direction in the completion of applications and resolve complex and/or sensitive issues and problems

Knowledge of methods used to resolve customer inquiries and/or

complaints in a tactful professional manner.

Provides information to customers regarding department/agency programs and services and the requirements of licensure certification and other authorizations.

Requests information from customers to determine their needs or purpose of call.

Verifies the completeness and accuracy of information on forms and applications

Answers questions explains rules regulations policies and procedures clarifies forms provides detailed instruction and direction in the completion of applications and resolves the more difficult and sensitive customer issues and problems.

Requests information from customers to determine their needs or purpose of call.