Market Delivery Asst. Manager XDT

What You Will Do

The Market Delivery Assistant Manager - XDT is primarily responsible for ensuring Delivery Customer Satisfaction through service and quality control standards for customers in a specific market for product purchased through Lowes Retail Stores or Lowes Online. Daily interactions will include coordination between the XDT (Cross Dock Terminal) 3PL delivery Bulk Distribution Centers (BDCs) and Lowes stores. This position works closely with cross-functional business units including store operations to identify and implement solutions that support successful home delivery operations all while acting as an advocate for customers.

Responsibility Statements

Oversees a market-based ASA (Administrative Service Associate) team responsible for supporting final mile delivery operations including performance monitoring inbound call monitoring customer service escalations issue identification and resolution and continuous improvement efforts.
Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
Prepares action plans resolves problems completes audits and identifies trends.
Ability to lead others to deliver business results and handle multiple tasks in a fast-paced environment.
Extensive knowledge of home delivery operations and processes.
Effective problem solving change leadership team orientation and empowerment skills. Ability to conduct crucial coaching conversations.
This position performs supervisory responsibilities including employment decisions regarding hiring promoting demoting and terminating conducting performance reviews appraisals coaching and developing associates.
Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving customer delivery experiences.
Manage and oversees day-to-day operations of the Market Team including both financial and administrative responsibilities.

What you Need to Succeed

Minimum Qualifications
Bachelors Degree Operations Supply Chain Business Administration or related field plus at least 6 years of relevant experience.

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week with total fiscal year 2025 sales of more than$86 billion. Lowes employs approximately 300000 associates and operates over 1700 home improvement stores 530 branches and 130 distribution centers. Based inMooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.