Maritime IT Technician

Job Summary: This is an entry-level position in the maritime industry for a tech-savvy individual interested in a varied and challenging IT position. Here you will support all the technology used in modern business including remote enterprise and vessel systems. You will get hands-on experience across the technology spectrum and work with leading technology vendors. This position will also support our cyber security posture enterprise applications and new technology projects across our company. Principal Responsibilities:Provide world-class customer service for our vessel and shore staff at remote and hands-on technical support onboard vessels and in shore computer and device problems to determine the root cause of onboard navigational equipment (AIS GPS Compass) and Rose Point systems on Printers scanners and multifunction devices onboard vessels and in officesAssist in providing network installation maintenance and administration on vessels and on shoreProvide cellphone and cellular network device hardware and configuration test and configure operating systems and authorized software as training certifications for all Maritime and Enterprise technology used at our strong cyber security focus and implement our cyber response plan if all support tasks performed in Helpdesk system (ConnectWise) and other internal company policy in copying software and all IT teams in performing project specific and general duties as requestedReceive test inventory and configure technology hardware for shore and preventive maintenance and cleaning of shore and vessel equipment as with vendors to manage equipment RMA/Warranties as scheduled On-Call afterhours rotation as assignedTravel to and board vessels frequently following company policies and safety proceduresSupport and/or perform other IT related duties and/or project tasks as :Associate degree from an accredited college or equivalent to 2 years comparable work available to travel locally up to 50%. Occasional overnight and overtime travel is required (<10%).Self-motivated individual with strong customer service and communication skillsAbility to learn and retain knowledge through mentor-based on-the-job training and earned knowledge of PC hardware networking protocols and mobile operating with MS Applications Windows operating systems and MS Office with the troubleshooting and setting up of printers cell phones and network with Coaxial Connections and Soldering is preferred but not use of hand and power tools in close quarters and to lift 75 pounds and climb driving record with current valid Drivers license and ability to obtain a TWIC pass a DOT -re-employment drug screening.