Manufacturing Client Services Manager

About the Role

Do you thrive in a client-facing environment where exceptional service relationship management and operational excellence directlyimpactbusiness growth

Onward Search is seeking aClient Services Manager (CSM)to join our growing Manufacturing & Engineering team. This role is ideal for someone who enjoys building strong client and talent relationships managing complex staffing processes and ensuring a seamless experience from job intake through successful placement and assignment management.

As a Client Services Manageryoullserve as a critical partner to our clients recruiters and consultants helping drive delivery excellence across manufacturing engineering industrial operations supply chain technical and skilled trades accounts.Youllplay a key role in supporting account growth maximizing client satisfaction and ensuring outstanding experiences for both talent and hiring teams.

This is a fully remote position with the opportunity to work alongside a collaborative high-performing team supporting leading manufacturers engineering organizations and industrial employers nationwide.

What Youll Do

A Client Services Manager (CSM)is responsible forsupporting the companys growth strategy for assigned clients.

A CSMs responsibilities include:

• Day-to-day account management support around submissions and placements

• For MSP accounts partner with program managers to ensure delivery against account KPIs and scorecards

• Manage VMS tools and portals where appropriate

• Provide administrative support to clients and consultants as needed

Once talent is placed with a client the CSM is responsible formanaging consultants andassistingwith any issues that may arise advocating for assignment extensions and renewals and providing exceptional customer service throughout the engagement lifecycle.

Success in this role is measured by client retention account headcount growth gross margin growth and client and consultant satisfaction.

Client & Account Management

• Qualify incoming jobs including participating in job intake calls

• Job entry into Bullhorn

• Act as a primary point of contact for clients where permitted

• Provide consultative support to clientsregardingthe submission and interview process

• Quality review of all candidate submissions prior to client submission

• Monitor submission activity against open requisitions

• Evaluate approve and process candidates for client submission while ensuring consistency and efficiency

• Audit and review email andCandidatelycandidate submissions

Interview & Offer Management

• Manage interview scheduling and coordination between clients and candidates

• Conductinterviewdebrief coordination

• Manage the offer process including confirmation of placement details with clients MSP partners and candidates

• Lock entry into Bullhorn

Consultant Care & Assignment Management

• Manage working consultants throughout their assignments

• Assistwith timecard issues as needed

• Confirm assignment end dates

• Manage assignment extensions and renewals

• Complete Quality Calls with Talent (QCTs)andplacementchange requests

• Provide ongoing consultant support and issue resolution

Account Growth & Delivery Excellence

• Identifyopportunities to expand client relationships and generate leads from existing talent where permitted

• Ensure quality delivery against client expectations and MSP scorecards

• Consistently meet or exceed KPI targets

• DemonstrateOnwardscore values internally and externally

Requirements

• 2 years of experience as a Client Services Manager Account Executive Account Manager Delivery Manager or similar client-facing role within a staffing agency environment

• Experience supporting manufacturing engineering technology creative professional services or industrial staffing accounts

• Experience managing both MSP/VMS and direct-to-client (D2C) accounts

• Proven ability to manage a high-volume requisition workload typically supporting 3075 active job orders simultaneously

• Experience working within VMS platforms and staffing technologies with the ability to work efficiently across systems such as BullhornCandidately and major VMS portals

• Demonstrated success delivering against client SLAs KPIs and performance scorecards

• Strong client relationship management and consultative communication skills

• Ability to balance competing priorities in a fast-paced metrics-driven environment

• Experience collaborating with recruiters clients MSP partners and internal stakeholders to drive hiring results

• Move with high urgency and speed across our communication tools

• Experience and understanding of VMS/MSP tools and processes

• Bachelors degree preferred
  

About Onward Group Holdings LLC:

Onward Group Holdings LLC is a platform of specialized talent and workforce solutions brands that connect leading organizations with expert talent across high-demand industries. The company combines deep domainexpertise proven infrastructure and an expansive talent network to deliver solutions that go beyond traditional staffing.

Withnearly 20years in business Onward Group Holdings partners with companies schools and organizations to help them build high-performing teams and thrive in the future of work.Itsdivisions include Onward Search (Marketing Creative & Technology) Onward Accessibility (Digital Accessibility) Onward Education (K-12 Education) andTalera(Behavioral Health).

Salary Range:$60000 - $65000based on benefits and PTOpackage including 401k offered.Bonus opportunity based on performance

Were committed to making every part of our hiring process accessible and inclusive. If theres any adjustments we can make to support you as you apply and interview please reach out to

Applicants must be at least 18 years old to apply.

Onward is an equalopportunityemployer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct including discrimination or harassment based on race color national origin sex age religion disability genetic information sexual orientation gender identity or expression marital status domestic partner status civil partnership status as a covered veteran status in the Uniformed Services of the United States citizenship and any other characteristic protected by State and Federal law.

Required Experience:

Manager