Managing Director | The Quoin Hotel | Wilmington, DE

Were looking for an experienced Managing Director to serve as the senior-most leader of the hotel with overall responsibility for its successful operation commercial performance and long-term positioning across every area of the property. The ideal candidate has experience leading a luxury lifestyle or boutique hotel with strong and dynamic F&B spaces and pairs hands-on operational command with sharp commercial and brand instinct. You will set the direction for your team own the propertys financial results and serve as its principal representative to ownership partners and the community.

This is a full-time on-site exempt position based in Wilmington Delaware.

About The Quoin

The Quoin is a luxury boutique hotel in the heart of downtown Wilmington Delaware where modern innovation meets historic character. Set within a richly detailed thoughtfully designed building our 24 rooms and executive suites balance the traditional with the contemporarylayered with vintage and custom furnishings original artwork and living detail in every corner. Recognized with a MICHELIN Key The Quoin is built on exceptional highly personal service creating a distinctive and memorable experience for every guest who passes through our doors.

The Quoin is home to three distinct food and beverage experiences. At The Quoin Restaurant wood-fired Northern Italian fare meets a boldly curated wine list with exceptional cuts of steak fresh fish and handmade pastas served across a 155-seat dining room. Descend into Simmer Downset in the buildings former Money Room and named one of Esquires Best Bars in Americafor classic cocktails with a luxurious edge beneath a room-spanning hand-painted mural. Perched at the penthouse level The Quoin Rooftop is Wilmingtons first and only rooftop bar and lounge serving light fireside fare and expertly crafted cocktails alongside one-of-a-kind views of the city.

Key Responsibilities

• Own all areas of the operation including front office housekeeping engineering and food beverage across The Quoin Restaurant Simmer Down and The Quoin Rooftop as well as the propertys weddings private dining and events program.
• Own the positioning programming profitability and ongoing evolution of The Quoins three food and beverage outletsThe Quoin Restaurant Simmer Down and The Quoin Rooftoptreating F&B as a defining driver of the propertys identity and commercial success.
• Lead through your leadership team to maximize financial performance while upholding quality standards maximizing levels of guest satisfaction and maintaining colleague engagement.
• Direct the development and execution of the annual strategic plan the annual budget and operations plan emphasizing balanced growth and consistent profitability.
• Own the propertys full P&L and commercial strategy and serve as its principal on-site representative to ownership and asset-management partnersproviding clear reporting sound recommendations and confident stewardship of the asset.
• Communicate the direction and purpose of all initiatives resulting in colleague and leader ownership pride and desired results.
• Achieve and maintain superior balanced scorecard results (revenue STR GOP guest experience colleague engagement asset maintenance etc.) with an unrelenting desire to exceed previous outcomes.
• Inspire and motivate your leaders and colleagues to foster a guest-focused and results-oriented environment.
• Deliver best-in-class guest service and satisfaction that reflects The Quoins MICHELIN-recognized standards through avenues such as training survey analysis feedback and incentive programs.
• Actively seek out critical information on market trends segment behavior and other data to make informed decisions and remain ahead of the pack.
• Create and promote learning opportunities and development plans for direct reports fostering a culture of development.
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.
• Act as steward of the Quoin brand bringing it to life in every corner of the hotel from the guest room to the rooftop.
• Safeguard The Quoins luxury reputation and standing in the marketupholding the recognition and affiliation standards behind its MICHELIN Key and comparable distinctions protecting the guest experience that sustains them and actively managing how the hotel is perceived across guest reviews media and the competitive set.
• Serve as The Quoins lead ambassador in the market building and maintaining relationships with local businesses civic and cultural organizations media and industry partners across Wilmington and the broader region to elevate the hotels visibility and reinforce its standing as a destination.
• Collaborate with your shared services partners (marketing revenue management people & culture) to maximize performance and engage with companywide initiatives.

Qualifications

• Experience leading a hotel with a strong F&B component; luxury lifestyle or boutique experience preferred.
• Have a minimum of 7 years experience in progressively senior management positions in the hospitality industry and have held a top leadership role (General Manager Hotel Manager or Managing Director preferred) at a hotel for at least two years.
• Have a track record of achieving and maintaining superior results across all areas of the hotel and can articulate the underlying strategies that led to your achievements.
• Possess a thorough knowledge of the hospitality industry have a strong financial background sound administrative skills well-developed management skills and a demonstrated ability to effectively lead.
• You enjoy creative and innovative projects that focus on brand and guest experience.
• A passion for hospitality will be apparent from speaking with you; you naturally connect with colleagues and guests.
• You love to inspire and motivate your team while focusing on learning and development giving and receiving feedback.

Core Values

• RESPECT
• TEAMWORK
• DRIVE
• ENTREPRENEURIAL SPIRIT

As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire PM Hotel Group community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to PM Hotel Group standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related to performance ability or attitude protected by state or federal law is disrespectful bad business and wont be tolerated. Its also illegal.

PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.

While this is a salaried position be prepared to accommodate varying schedules including nights weekends and holidays as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.

Required Experience:

Director